Hewlett-Packard

Hewlett-Packard HP HP laptop defective product line. SHOULD be a recall ! Terrible customer service Palo Alto, California

13th of Apr, 2011 by User486318

My wireless button goes haywire and just will not stop. It happened on my first computer, I sent it in 3 times and eventually got a replacement. The replacement is now doing it. How can i stop this vicious circle that is going to keep happening. I am losing money everytime my computer is away for weeks at a time. I just contacted the Better Business Bureau, as well as a random Lemon Law Attorney I found online. Where else can I take this to plea my case? Would anyone be interested in taking this forward with me? I sent this message to the BBB, so here is my story: I have been having a problem with HP since the first few months of getting my computer. After spending over $12,000 on computers from them in the past few years, my purchase of their $4000, maxed out, HP-DV8T CTO-1000 would seem justified. However the only thing this computer has brought me is nightmares. The problem, a defective ribbonsusceptible to EMI (static, electro magnetic interference) which makes the touchpad wireless button blink on and off. Due to this, the computer is rendered useless because anytime I try doing anything, the wireless button goes haywire and disallows the use of any internet. Additionally, it interferes with my job of running a recording studio because I have to send back my computer weeks at a time to get it repaired. Additionally, when I do have it, any time I am recording and the wireless button blinks, it adds pops and clicks to my track; ruining the session I just did. The following is just a small portion of who I talked to throughout all of this: First repair:
4/27/2010 Spoke to Ishan who transfered me to Sohpie (Supervisor) who then tranfered me to Kevin (Case Manager) at 9:06 PM.
Kevin Employee Number: 7501452205
Kevin Phone Number: 1-877-917-4380 Ex. 08
After over an hour and a half total on the phone, Kevin decided my computer was able to be sent in for repairs. I spent about $20 sending my computer in. The approx time without my computer was 2 weeks.
Only MONTHS later, the computer which was "repaired" started to have the exact same problems again. This meant I had to call for a second time.
Repair #2:
6/14/2010 After trying to call back my old case manager Kevin, I was told he could not help me because my issue had already been marked as resolved. He then transfered me to "Eric" just a regular supervisor. I was then connected to a case manager located in Mexico at 8:23 PM
Patricia Rodriguez (Case Manager) was by FAR, the worst person I have ever had to deal with for anything. She made numerous claims to email me proof that stated "if my computer was not repaired by HP this time, we promise to give you a new, upgraded computer of a completely different model"
Each time Patricia told me she would email me this proof to [email protected] or [email protected], she failed to do so. She was a complete snake and lied every step of the way.
6/16/2010 Called and spoke to Anna. She was going to give Patricia to give me a call when she was available. Patricia was completely lazy and did not contact me back on the time she was supposed to. After fighting with Patricia, she agreed to fast ship me the box so I could return my computer to get it repaired, ONCE AGAIN.
Order # - BGX793
Approximate time without my computer: 2-3 weeks
AGAIN my computer started to have the same problems
Repair #3:
9/10/2010 Spoke to Gale about my computer having the same wireless issues. Service Ticket number : 8036740724. After not being called back for 15 days even though I was promised I would be called back the next weekday, I wrote a letter to HP stating how I had contacted a Lemon Law Attorney and would continue with a lawsuit if I was not called back within the next 3 days. I was called back a few days later 9/26/2010 by Denise (Executive Case Manager) telling me that she would build a new computer of the EXACT same specs and send it to me as a replacement. Complaint # 750-164-7730. After a VERY long wait, my computer was shipped by Fedex on 10/19/2010
Order # : H114041626
OLD COMPUTER MODEL NUMBER: NQ226AV
Now I had received my new computer. Everything was going fine until about 2/10/2011 when the NEW COMPUTER started acting up with the same problem the old one had. This has proven to me that it is the actual Product line that is defective.
Repair New # X :
4/13/2011 Called up tech support, transfered to Ethan (Supervisor) then to Matt (Case Manager) He told me that they would not do anything but repair my computer. I AM FED UP! COMPLAINT ACTIVITY REPORT Case # 57193117 Better Business Bureau, Inc. Consumer's Desired Resolution:
I am fed up with HP's lack of care for such a valuable customer. They have treated me like dirt and will not even see eye to eye with me at the fact that they are ruining any potential work I would be doing if my computer did not have this problem. I want to open a lawsuit and I KNOW that the BBB can help me out with this. They are saying because it is a new computer and has not been sent in for repairs yet, I would have to send it in for repair. It is their OWN fault that there is a hardware defect in THEIR computer. I am not going through the same cycle of lies and mistreatment by HP. At some point the little guy has to stand up for the abuse that they are given. I really hope you can help me out to either get a FULL refund, possibly plus any damages just to show HP how messed up they have been to me, or a new upgraded computer of the same or higher value. I would prefer to settle for a new computer from them but would NOT accept the same type model. It would have to be completely different and not have the WIFI button on the front that can have the same potential problem. I think that there should be a recall for all Dv8ts because I am not the only one having the problem. Follow this link
http://h30434.www3.hp.com/t5/Wireless-Internet-and-home/dv8t-wireless-amp-all-smartpanel-buttons-go-haywire-turn-on-off/td-p/281174 Something has to be done about the treatment HP has been dealing out to their customers. They take for-granted that WE are the ones that give THEM jobs. THEIR salary is paid through OUR purchases. After explaining that it was unjustifiable and I had to contact an attorney, I was mockingly told by my case manager today I should "fax a court order to 1800-563-6319" I really hope you can help me start a movement to show HP the reprocussions for their actions and maybe teach them a lesson in consumer ethics. I thank you SO much for your time and I am sorry for ranting to you, I am just so fed up with HP.

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