I filed a claim against my medical savings account two months ago. After three weeks I was told that I missed the monthly deadline for filing although I had faxed in my claim two weeks in advance, after 40 days I was told that the computer had screwed up my claim and it would be anouther 10 days to fix it.No one seems to do anything at Hewitt until you call and prod them, then they come up with some lame excuse and some number of days to fix it. I have been dealing with them for a while and they have gotten progressively worse. Even their web site is terrible, it freezes constantly so that you have to ask for things three and four times before get anywhere. They are either overextended or incompetent. Either way it is a scam for the workers that have to deal with them.