A Service man came out and looked at her furnace for 5 minutes and told my Mother she had a cracked heat exchanger and the furnace can no longer be used.

My Mother became worried about not having heat and her health condition.

Being that it was a Carrier furnace and only 10 years old, she did not understand why it would need to be replaced so soon.

The service man told her they could put a new Goodman high efficiency furnace in by 9pm that night and complete the job the following day.

They quoted her a price of $3,400 to replace the furnace.

Heating and Cooling Pros, did replace the furnace as stated.

My Mother later learned that they did not tell her about a tax credit she could have received for $1,500.

My Mother also discovered that her original furnace was under warranty and the heat exchanger could have been replaced for $400-$500 labor.

After repeated breakdowns of the new Goodman furnace, my Mother called another company to come out and look at it.

She was informed by the other Heating company that she was over charged by $1,000 and the furnace was over sized for the duct work to handle the heat.

The furnace kept over heating and shutting off. The other heating company pointed out the poor quality of installation: duct tape on sheet metal, gas line and electrical crooked and no permits used. Which should have been included in that high dollar cost.

All in all do your research on furnaces and air conditioners before you get taken for thousands of dollars over cost, like Heating & Cooling pros did to my Mother.