Green Dot Corporation

Green Dot Corporation closed account due to too many deposits n/a, Internet

13th of Jun, 2011 by User922115

Contrary to Green Dot's claim "We'll waive the Monthly Charge for this Billing Cycle if you make at least 30 purchases OR load at least $1,000", Green Dot is closing my account because I had more than $1000 in deposits in a month. Green Dot will not reconsider keeping my account active nor will they allow me to purchase another pre-paid card from them. No where in the cardholder agreement does it state there's a limitation to the number or amount of deposits in a month. Another inconvenience Green Dot has caused for me was when a hotel called to verify funds 4 days in a row, Green Dot applied the charges to my card. Then the hotel submitted a single charge for the 4 days causing my account balance to be negative. Green Dot would not contact the hotel, I had to three way the hotel staff with Green Dot. The hotel had to fax a letter to Green Dot (one single letter) and I was informed my account would be credited back the over charge at the soonest 2 business days following the receipt of said letter. Three of the four charges were credited back but the 4th was lacking information from the hotel and it took another 2 days to get the final credit back to my account. Meanwhile I could not use my card. I do not recommend using any of the Green Dot products.

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Comments

4896 days ago by Green Dot Corporation

We truly apologize for your experience. Green Dot understands the importance of our customers’ need for immediate access to their hard earned money. We are here to help and want to make sure we have somebody communicate with you. Please contact us at [email protected], provide a contact number and your full name so we may assist you further.