Green Dot Corporation Green Dot Card, Greendot.com, Green Dot Pak, Synovus Bank If you deposit money on one of their cards, you will LOSE it. Monrovia

24th of Oct, 2011 by User688396

We bought one of these cards to buy things online, safely and securely. We paid the deposit fee, promptly ordered from a native american cigarette company, and were told the day after that they cannot ship to Rhode Island. They issued a credit. Greendot refuses to process it demanding another deposit fee. We argued on principle, but after 2 weeks gave up, deposited more money and paid TWO fees. It has since been 3 weeks of daily bullshit excuses, telling us it is pending, it will deposit at 11pm EST. One "manager" even added $20 for our troubles. That didn't do us ANY good because they are STILL refusing to release the funds. We've called their bank, Synovus, who basically laughed in our faces and mocked us. We've spoken to supervisors, managers, etc. We've even had a lawyer call them all to no avail. My family and I are unemployed and while $70 may not seem a large amount to a corporation, that is a week's worth of food for the three of us right there. So thanks Green Dot and Synovus for starving us. I am sick of your lies, your false promises, and your belligerence. Horrid customer service, horrid supervisors without ANY power to help, and none will clear it same day at that exact time. I've worked financial services. I KNOW YOU CAN MOVE IT FROM PENDING TO AVAILABLE FUNDS RIGHT THEN AND THERE. that's why people BUY these cards to put money on them and have it available immediately. BUYER BEWARE: Do not get one of these cards. This company is hokey, the banks is based in Barbados, the Customer Service Agents do nothing but mock you, and the corporation is there to steal your hard-earned money. You're better off just sticking to cash, not paying your bills online, and doing everythign the old fashioned way of mailing in checks.

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Comments

4774 days ago by Green Dot Corporation

We truly apologize for your experience. Green Dot understands the importance of our customers’ need for immediate access to their hard earned money. Our policy is to make refunds/credits for transactions made with the same card available right away. There are no fees associated with merchant refunds/credits. We do not however have any control over when a merchant processes a refund/credit, nor do we have a way to verify refunds/credits done through their system. We want to look into this further and assist any way we can, please send an email to [email protected], include a contact number and your full name so we can reach you directly.