| Global Imports |
| Global Imports, Inc aka: Batteries and Butter Failure to Comply with Advertised Policies - No Apologies - Brooklyn, New York |
| 31st of Jan, 2011 by |
The Following are copies of the e-mails that have transpired between myself and this company as of today - most recent first
Joel Yet again another disappointment - Below is the shipping information I received regarding my order and a copy of your shipping policies from your Website - As I understand it I paid for UPS Ground - Not "Priority" Mail
Thank you for ordering from Batteries And Butter! SHIPPED OUT 02/01/11 PRIORITY MAIL TRACKING # = I removed this info for privacy DATE: 27-Jan-2011
ORDER #: 149566
REFERENCE #: 233005
ACCOUNT# I removed this information for privacy SOLD TO:
========
Removed for Privacy SHIPPED TO:
===========
Removed for Privacy
==================================================================
Ordered: 25 Shipped: 25 AKAIGX-90 AKAI GX-90 Audiocassette Tape Type II
Chrome High Bias $1.25 ================================================================== Shipping Inside Continental USA: 99% of all orders placed on working days are shipped within 24 hours. You are charged UPS Ground shipping charges, which you will see at the Checkout process in the screen following your shipping and billing information. Requests for alternative shipping methods may be subject to additional handling charges. Next Day Air, 2nd Day, 3rd Day Air are available upon request at additional cost. For APO addresses, US possessions, Alaska and Hawaii, we ship USPS. Orders placed weekdays after 3:00 PM EST or those placed on Saturday or Sundaywill be processed and shipped the following business day, providing the merchandise is in stock. ----Original Message----- From: Removed for Privacy To: support <[email protected]> Sent: Tue, Feb 1, 2011 10:47 am Subject: Re: Ship Cassette Tapes or Cancel Order? Joel, Please ship the order without any further delay. Regardless of weather conditions this has just become the way of the
world and how business is done. It is nearly impossible to locate these
specific cassettes any longer at a retail store, and I also live in an
extremely rural area. I was forced to go on-line to locate this product
and searched several different sites. The appealing aspect of your particular company was the promise of the
order being processed within 1 day and the order being shipped UPS. It is further frustrating that my disappoint in the delay - regardless of weather conditions - is unappreciated. I suggest your company revise your site to indicate the reality of the
product being processed and shipped within 3-5 days and not advise that
it will be shipped UPS - as UPS is a fast service over the Postal
Service and leads customers to believe that the product will arrive
within 2 days - barring the weekend. I was advised this morning it would
take an additional 3-5 days before I received the shipment.
No apologies were given when I called. The world certainly isn't going to stop due to the delay of my receiving
this order, however it does create disappointment for more than just
myself. Thank you for your time and consideration in this matter. Again, please ship the product without further delay. L. Lyne Einwechter -----Original Message----- From: Batteries and Butter To: Myself Sent: Tue, Feb 1, 2011 10:29 am Subject: Ship Cassette Tapes or Cancel Order? Dear Laura, You placed your order on Thursday night, and we didn't see it till Friday. We are sorry that the order didn't ship out yet, but it is packed and ready to go. Your order might arrive as soon as two days from now. Should we ship out your order today or should we cancel your order? We can't guarantee when you will receive this shipment. There are snowstorms throughout the country these days which is delaying many shipments. Please reply to this email or call us immediately - so that we know how to proceed. Thank you. Joel BatteriesAndButter.Com
Toll Free (866) 813-2288
email: ----- Original Message ----- From: < >
To: < > Sent: Tuesday, February 01, 2011 11:39 AM Subject: Send us a message Submission Results
> first_name=Laura
> last_name= Removed for Privacy
> email=
> phone= Removed for Privacy
> order_number=149566 message I placed this order on 1/27/11 - At the time on your website I was given the impression that this order would ship no later than the following day and that it was to be shipped UPS.
I had expected the package to be received yesterday 1/31/11 - however I just received an e-mail this morning indicating that my order has been received and when I called -the woman I spoke to - who did not provide a name - indicated that my order was on the skiff to be shipped today and should arrive within 3-5 business days. I must say this is disappointing at the very least. Her reason for the delay is weather problems. It has already been 5 days since I placed the order - and I placed the order with your company as I believed in doing so - I would have had the product by now. I ordered this product for a project that I was expecting to have completed by tomorrow, and this will not be the outcome after all. Highly unacceptable. I am not a satisfied customer. -----Original Message----- From: Batteries And Butter <[email protected]>
To: Removed for Privacy
Sent: Tue, Feb 1, 2011 6:25 am Subject: Batteries And Butter Invoice 149566 - 233005 Batteries And Butter Global Imports 140 58th St. #5F Brooklyn, NY 11220 DATE: 27-Jan-2011 ORDER #: 149566 INVOICE #: 233005 ACCOUNT#: Removed for Privacy PAY BY: Removed for Privacy SOLD TO: ======== Removed for Privacy SHIPPED TO: =========== Removed for Privacy ================================================================== Ordered: 25 Shipped: 25 AKAIGX-90 AKAI GX-90 Audiocassette Tape Type II Chrome High Bias $1.25 ================================================================== Product Total: $31.25 Sales Tax: $0.00 Shipping: $15.35 Discount: $0.00 Surcharge: $0.00 Grand Total: $46.60 BalanceDue: $0.00 If paying by Credit Card Global Imports - will appear on your credit card statement. Please ensure that the person who checks the credit card statement is aware of this purchase. Thank you for shopping BatteriesAndButter.Com Tel: (718) 491-2702 Fax: (718) 491-2707
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