Consumer reviews and reports on scam companies, bad products and services
Glasses USA response team is on life support apparently, Internet
18th of Dec, 2012 by User833316
I ordered a pair of glasses from GlassesUSA which were sent to me and received. I had to send them back and was given a store credit good for 6 months. When I tried to reach the company by phone to order another pair of glasses, no one answered in the sales department and I was asked to leave a call-back name and number. I did so. I also called a few more times and always was sent to the sales mailbox. I then called the extension for customer service and the same thing happened. Put into their mailbox and asked to leave a name and contact number. I didn't. Then I e-mailed them and received an automated response with a ticket number. So far no human response from customer service on the complaint number either. How the heck am I supposed to get another pair of glasses or my money back if no one will answer the phone or respond to an e-mail to customer service?????
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