Consumer reviews and reports on scam companies, bad products and services
General AC Maintenance winds up costing you everytime! Greenville, South Carolina
5th of Dec, 2011 by User844400
We were having some trouble with our air conditioner not cooling like it should, so we looked online and found General AC. They made an appt. for us for the very next day and the service tech was very friendly and knowledgeable. He talked us into signing up for a maintenance contract for both of our homes (ours and one we maintain for my mom). The contract included cleaning 2 times a year (for both homes) and a discount on future services and parts. We thought this was great. The 1st scheduled contract maintenance, they came out, cleaned the unit and left. When we went to turn the unit on, it wouldn't come on, so they were called and came out within 2 hours. It cost us $250. We also had to pay $80 at my mother's house for something they found missing the day before. We never had any other issues until the next scheduled contract maintenance. My mother's house costed us $250 for some parts they said she needed. And when they cleaned our unit and left, it wouldn't cut off. The house got up to 92 degrees and we finally cut the switch in the fuse box. 2 techs, being called crazy and $371 later it was fixed, but all of my complaints went unanswered. The last tech was supposed to have the manager call me the next day (he didn't leave until after 5pm). No call.. my husband called and left his number..no call. I stopped payment on the check figuring that would get their attention, and it did. They called 2 days before Thanksgiving and left a voice mail. But it was to discuss the check, not the situation. My husband finally talked to them today 3 times. The only courtesy they are giving is is dropping the $30 check fee. I'm sorry, but maintenance with something going wrong once might be ok.. but EVERYTIME they come out.. no way.. Avoid these guys like the plague! They'll call you crazy ("there's no way the cleaning guy jiggled those wires, you're crazy"). I'm not crazy I watched him clean back there, pull the wires here and there, etc.. I don't let people in my house without knowing what they are messing with! I believe wholeheartedly that they should have at least claimed 1/2 responsibility for the repair. Instead, they chose to deny it, and hence, lost a customer plus the 2 I referred to them. I won't do that again...

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1530 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
1755 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
1759 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
1760 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in