FuturePowerPC

FuturePowerPC False advertising, deceptive inventory, poor communication and customer service Great Neck, New York

6th of Jan, 2011 by User859944

I found this company online when I was looking for a speaker dock that worked with my daughter's Sony MP3 player. I knew the model I wanted, and since this was two weeks before Christmas is was hard to find. FuturePowerPC is the only company that had it in stock, or so they claimed.

I placed my order on December 15, and got a confiramtion number. I payed a "rush charge" to make sure it would get there in time for Christmas. It didn't. Everything else I ordered online that day arrived in plenty of time.

My daughter was in tears on Christmas morning becaue "everyone else got a big present." This was supposed to be hers. I assured her that it would arrive "any day now." It did not.

I tried to call them numerous times, the line was always busy. My daughter sadly checked for her package every day and said "Mommy it still didn't come."

On JANUARY 2 I received the following e-mail for FuturePowerPC, the first communication from them since I got the order confirmationon the 15th of December.

"Dear Customer,

You have recently placed an order of "PIANO BLACK WOODEN DOCK SPEAKER 1113-SRSNWGU50" with FuturePowerPC and unfortunately the 1 piece currently in our warehouse is a defective unit that was returned. We don't feel comfortable to resell this unit to our customers in its current condition.

While we are waiting to fulfill your order we will keep your order on hold and NOT charge your account until your order has shipped. Should inventory become available within the next 3-4 days we will ship your order out immediately unless otherwise contacted by you.

You can contact us electronically from our website or you can call us at 516-466-2370. Our hours of operation are Monday-Friday, 9:30am to 5:30pm EST."

Of course, the phone number still didn't work. I wrote an angry e-mail back, and on Jan 4 got the following helpful communique:

"Dear Margaret,

Your order 3021016 has been cancelled.

Since we are unable to find a replacement for your order, we will not charged your account. If you used PayPal as your payment method, we will NOT capture you payment and your money will be automatically released to your account by PayPal.

We are sorry your order was unable to be fulfilled, if you are interested in another unit, you can simply respond to this email or you can reach us at 516-466-2370 Mon-Fri 9:00AM-5:30PM EST.

Kindest Regards,

FuturePowerPC Customer Service Team"

Seriously? How can this company stay in business??

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