From You Flowers Good Old Bait and Switch, Internet

14th of Apr, 2013 by User815467

I had wanted to send same day flowers to my sister and have never used FromYou Flowers. And I NEVER will. I saw their ad for $19.99 flowers and thought that might be cool. I wanted to get her something nice, but times are tight and I didn't have a lot to spend. So, I began to fill out the information with their promocode. I saw the total with their delivery charge and it came up to $23.00... still okay and reasonable. When it asked for my credit card information, I inputted the information and viola! Now my bill has skyrocketed up to $40.97! How the hell did that happen?? They get you with a $15 service fee AFTER the fact. When I called customer service to discuss this issue, the rude, incompetent person on the other end said that the internet gives you the total and she knows I got it because she's looking at it. I'm sorry... but was she here in MO sitting at my PC with me? How does she KNOW that I received that astronomical total? I calmly explained to her that I did not recieve that total and in fact, saw a $23 total, otherwise, if I had seen something for $40.97 (doubled what I thought I was going to pay), I would've happily kept shopping in florist heaven. She continued to tell me that I was wrong. Wow...love that good customer service. I cancelled my order, but of course, have yet to recieve the refund. DO NOT ORDER from this unethical company!

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