Consumer reviews and reports on scam companies, bad products and services
Framesbymail.com Broken and Shoddy Product Maryland Heights, Missouri
4th of Jan, 2012 by User747686
I had ordered from this company previously and received an acceptable picture frame. This time I was sent a broken and un-assembled frame that was supposed to be velcroed to my canvas, and not even attached at the corners. This was remarkably awful in appearance and use. I had a written suggestion to attach corners with nails for further stability, and tried to use
metal staples to attach the corners. This did not work. No hardware, other than a bag of Velcro strips was included, and one frame side was broken and had to be glued. There was no packing slip so I could return it, and to return it, I would have had to pay a 20% restocking fee and postage. It also couldn’t be returned, because I had used staples to attach it to the corners, making it impossible to return. I have purchased many frames, including floating canvas frames and have never seen anything this shoddy. Avoid purchasing canvas frames at all costs. They are garbage.
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