Dear Steven, If you go to the shop to buy a pair of shoes, none will allow you to ware the shoes to outside for 10m. You can test the shoes by waring that inside house or you should put the shoes into the bag to pretect the outsole of the shoes if you want to walk outside. You can ask anyone about the shoes you returned, everyone would say it is used, not unworn.The outsole of your return shoes have been damaged, we can not sell that to anyone. Otherwise we will glad to do the exchange for you. I really could not understand your previous email. You return the shoes is because of the size of the shoes , not because of the quality of the shoes. And you should well know that the shoes have been worn and I really do not understand why you returned the shoes to us. You know that worn shoes means nothing to us, we can not get any refund from manufactory and can not sell that to other person. As from the beginning , we stated that we try our best to resolve the problem for you. And we are trying , we did not realize that anyone would consider that "shoes" as unworn shoes. I really do not know what to do now, please advise, what you would like to do about this issue. Any suggestion.
ThanksLee
2011-08-08footmbt Servicesend send time 2011-08-07 23:51:46to footmbt Serviceccsubject Re: My orderDear Lee
I wore these for about 10 min. to see whether i could get use to them or not. That is reasonable! It is obvious that there is no wear to them. Your WARRANTY statement, is anything that has been put on can be considered worn. Also lifetime warranty is only good until they are put on, which you then consider as worn. That is not considered a lifetime warranty in the USA. I guess you can get away with that in CHINA.
The dictionary defines worn as "damaged or shabby as a result of much use". If these shoes are "WORN" in 10 minutes of use then you must be using some awfully poor materials. That's a mighty sleazy, shifty, cunning, crafty, deceitful, way of doing business and of voiding a warranty. If you are competing in a worldwide market and you want repeat customers you will need to do better then that.
I have "WORN" MBT's for 3 years now, and i'm still wearing my second pair for work, 50 hrs. a week at work. If these shoes are worn in 10 minutes then you must not be selling real MBT's but a counterfeit.
If you want to make me happy just refund my money.
I now have $148 in a pair of shoes I don't even have possession of.
Thanks for your offer of a second pair at a discount but I no longer trust your business ethics. No Thanks!
THANKS
Steve
On Aug 7, 2011, at 1:37 AM, footmbt Service wrote:
Dear Steven, Please be advised that we just received your return shoes. We just realized that your shoes have been worn. So we can not do the exchange or refund for that as we have stated that in the FAQ in our website as following: In your case, we would like to offer you some discount for the second pair and will ship out the new one and the old one for you together. Please confirm. ThanksLee 2011-08-07footmbt Servicesend STEVEN send time 2011-07-22 23:39:48to footmbt Serviceccsubject Re: My orderDear Lee
I shipped out the shoes we have been dicussing, order #5301, on 7/21/11, via USPS. Tracking number is LC235640013US.I included tracings of both feet. I appreciate your quick response to adjusting this. ThanksSteve
On Jul 10, 2011, at 9:15 PM, footmbt Service wrote:
Dear Stever, It is not fair to say that it is our mistake. May be new version is a little bit difference on size. We do not want this thing happen as you do as you know if you return the shoes back, we have to pay for one way shipping fee to you either. That cost us more money too. I am here and hoesty to solve the problem with you and not want to skip away about the that. I know you are not happy now, there is another way is you keep the shoes, and we do $20 refund for that straight. That is the best we can do now, otherwise you just write whatever you like online, we can not control that. We only can try our best to solve the problem. ThanksLee 2011-07-11footmbt Servicesend STEVEN send time 2011-07-10 22:11:40to footmbt Serviceccsubject Re: My orderLee
I,m so sorry, but this arrangement won,t work for me. I,m not going to pay freight back to China for your mistake. instead i,ll take the loss and leave my comments on line.Thanks Steven On Jul 9, 2011, at 7:44 PM, footmbt Service wrote:
Dear Steven, I am so sorry to hear about that. In you case, you have to return the shoes to us, and we will exchange up for you. In this way, we can compare the shoes, and make sure to ship you the one which will fit you well. And we need the signature for the delivery. But if you work all day, you can rearrange a delivery with the tracking numbe which we will offer to you or you can ask your friend to accept the parcel for you. Our return address is :#402 Building#4, JinWeiHaoYuan,GouTou, ChengXiang Area, PuTian City,FuJian Province, China 351100Phone number:13656980108(please leave this phone number on the parcel,and it is very important)Please leave notes in the box for us to identify your order and also keep the tracking number just in case.After we receive your return shoes, we will do the exchange for you straight and will definately advise you about that as well. ThanksLee 2011-07-10footmbt Servicesend STEVEN send time 2011-07-09 22:20:24to footmbtccsubject My orderI just received my new pair of MBTS, . They arrived on time, Thank You! One problem though, They are marked the same size but are visibly, physically smaller them the last pair of MBT,s I purchased. I have two other pairs of MBT's size 10,US and wear them all the time. perhaps these are miss sized or the factory changed the sizing standard. I can put them on but they are too tight all around, can't put them on if i'm wearing socks.How do I get them adjusted (next size up ETC.).I really need these shoes, can they be rushed?Also when they came I had to be here to sign for them. I am working all day and am unable to be here to sign. Is it possible to just have them delivered without a signature? |
