First Extended Service

First Extended Service Corporation Splitting Hairs with Terminology; Ignoring Actual Function of Part to Deny Coverage Chicago, Illinois

14th of Jun, 2011 by User826913

After extremely poor customer service from dealer Pikes Peak Acura, I am now battling with First Extended Warranty to honor the nearly $2,000 extended warranty I purchased and have yet to be able to use! They base their determination of coverage on whether the customer can figure out and use the exact terminology that suits them. They ignore the reality of the function and purpose of the part; they ignore the fact that a certified mechanic confirms that the part is an INTREGAL part of a covered item. The rear suspension has a hydraulic mount that is leaking. The only way to repair it is to replace the entire suspension component. The component's name is "cross member assembly" which apparently doesn't fit their terminology matrix, yet is part of the rear suspension. The word "suspension" is listed as a covered item. Based on the fact that those individuals making decisions on what is covered and what is not, fail to possess even the basics of mechanics, or the thought processes, common sense or logic to understand the obvious. It is sad to think with all the government control over the most ridiculous matters, that they allow innocent people become victims left to fight the battle for fairness. Is there no ethics today? Lesson learned, don't trust anyone and certainly never, never, never ever by an extended warranty!

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Comments

4849 days ago by Anonymous

Same here!! The pussy Israel who answers the phone, sounds like he has a cock in his mouth they way he talks!! They denied my claim as there wasn't an error code!! No duh...you can't get that with the transmission OUT of the truck and on a stand to make a visual inspection!! I maybe going to Dallas to lay that geek on his ass, as well as the rest of them!