Festiva Resort

Festiva Resort - KEEP YOURSELF AWAY FROM THIS COMPANY!!! They don't care about their customers and don't keep their word! Internet

27th of Jun, 2011 by User900591

My husband and I planned to go on a trip to Charleston, SC in May. Unfortunately, we found Festivas website and decided to give them a call and get more information about their great deals. Their employee told us all the things they would provide in exchange for our presence in a 90 minute presentation; 3 nights in Charleston, a $50 card for spending, and an additional 2 nights in Gatlinburg. After some pressure from the employee, we accepted the deal. The week before we traveled, Festiva called us to confirm our reservation, however nobody answered any of our attempts to return the call. After a seven hour drive from our house to Charleston, a Festiva employee reached us to confirm our hotel reservation. At this point, the agent asked our income and realized that we were not qualified to get the deal that we had already paid for. After A VERY FRUSTRATING conversation with 2 employees they transferred us to manager Kevin Blakely. He agreed to review our phone conversation with the employee that made our reservation to confirm that we had been asked about our income before making our reservation. Mr. Blakely called us back ADMITTING THAT THE EMPLOYEE NEVER ASKED, but still he would not do anything to fix the problem that THEY MADE. My husband and I end up wasting a whole day of our vacation looking for another hotel to stay in and spending much more than we had budgeted. IT WAS A VERY FRUSTRATING DAY THANKS TO FESTIVAS POLICY OF AVOIDING RESPONSIBILITY FOR THEIR MISTAKES AND NOT HONORING THEIR COMMITMENTS. If you are thinking of dealing with or investing in this company, please dont waste your time or money. If anything goes wrong they will hang you out to dry. A company that treats people like does not deserve your business. Its not surprising that they have lots of complaints out there and the number keeps increasing.

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