FedEx - Lost my package containing an item bought at one time promotional price - Memphis, Tennessee

17th of Oct, 2011 by User242478

I cannot describe how frustrated I am because of FedEx' attitude towards it's customers. I was one of the lucky few who were going to receive HP TouchPad tablets at discount prices from HP. After about 7 weeks of wait, HP shipped my TouchPad 32 GB via FedEx. I had paid them extra for overnight shipping. It was supposed to get delivered to me on Monday (10/17/2011), and was shipped on Saturday (10/15/2011). I observed that the status of my package had not progressed over the weekend. It still said "Left FedEx Facility". Right then I knew something was wrong. So I called FedEx on Monday asking if I should be expecting the package. At first, they answered in affirmative. Then I told them about the status which still said "In Transit", and they said they want to trace the package. I have called them around 10 times in last 36 hours, but to no avail. They are not able to find my package. Funny thing is the item go on a FedEx vehicle (or an airplane, I don't know), but never got off it. How is that even possible without a con job by an insider who knows the system, and is aware that HP TouchPads are a hot commodity at the moment. Their answer is simply, "Ask HP for a refund, we cannot locate the package". HP on the other hand, as expected, declined to ship another TouchPad, and say that I have to file a claim with FedEx, and they will refund my money. So not only my original payment is kind of stuck, a product that I paid for is not with me because of FedEx. It certainly is a scam that FedEx employees are running inside the system. Why else do you think a majority of "lost" items are electronics and computers? And if an item got scanned while it was loaded on a vehicle, how is it possible that it was never unloaded off the truck and somehow got misplaced? What I demand from FedEx is either a HP Touchpad or a refund amount that would be enough for me to buy a comparable Tablet computerin retail market. My point is that even if I get my money refunded to me, I will not be able to buy the item that I had originally bought.

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Comments

4786 days ago by Matt M

Same exact thing happened to me, except mine showed as delivered at my residence. I blame HP for not requiring a signature for a (formerly) expensive/now discontinued item, but I think it was ultimately just stolen by the FedEx driver. Neither company has been any help.