| Fairy Tale Wedding |
| Fairy Tale Wedding Store Dishonest, unhelpful, and RUDE Oregon City, Oregon |
| 19th of Apr, 2011 by User992359 |
I am very upset and disgusted by the Fairy Tale Wedding Store. They are dishonest, rude, and should take returns on items that weren't what I ordered.
First of all, if you place an order online for a quantity of 2, you should receive two items. If for some reason the company does not have two items, they should notify you that there is only one item before they ship it to you. For example, I ordered two flower girl cones. Obviously, I must have two flower girls, which is the reason that I need two cones. Why would you still send me one, when I emailed saying that I need two cones? This isn't right, they should have contacted me to see if I still wanted to place my order. It seems as if they are so greedy that they just want the money and don't care about customer service.
This brings me to my second point. Customer service. I talked to the manager of customer service. She was extremely rude and very unhelpful. She told me that I could return the unopened merchandise and be refunded for it, however, I would not be refunded for the original shipping price in addition to the shipping cost of sending it back. This situation was not my fault, it was the companies and they should take responsibility for it, rather than treating their customers so disrespectfully.
This company should refund my order plus the shipping because they were not able to provide what they advertised. If they advertised that they only had one flower cone left I would not have ordered anything from they. However, it was falsely advertised that they had more than one in stock and I was emailed my receipt with a quantity of 2 listed on it. Then I received an email with a price listed that was much less than my original receipt. Because of this I emailed customer service asking about the disparity, only to receive another email that they only sent one and that it had been shipped.
I recommend that people do not use this website because of there disgusting treatment of customers and their unfair "policies." This is not right or acceptable. |
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| i am in the same situation i can even find their contact information do you have it by any chance? |
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| I ordered nightmare before Christmas items for my October wedding from this company on August 2nd. It is now Sept. 7th and I have not received my package. Through numerous calls and emails I have only gotten one email saying that it was the first email they had gotten from me and that they would look up my order, well that was 2 weeks ago and now they won't respond to my emails! They took my money a week after I placed the order but don't have the decency to respond to my emails. I want my package or my money back, I have filed a complaint with the BBB, I want some answers! |
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| I ordered $350 worth of stuff for my wedding in October 2012, I ordered it 6 weeks ago as of now, I have been trying to contact them for the last two and a half weeks about the status of my order as I am running out of time for my wedding, I have sent 10 emails and over a dozen messages. Not one response from them no email nothing, they say to email for a quicker response when you call but I have been and before my daily emails I sent one about 4 weeks back, they never responded. There are quite a few of the same stories on the web if you look around long enough...BEWARE!!! |
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