Extended Lengths Beauty Supply

Poor customer service, did not complete or and deliver all of product ordered.

13th of Aug, 2011 by PamelaO

I ordered a two step conditioner from this company on July 30. I received the first step on Aug 8th. The invoice indicated everything was shipped, however, one item was was missing from the box. I immediately called the company to inform them of this error and asked that they overnight the product to me. After a couple of emails, I was told I would be receiving tracking information for the other item. I have not received my product nor have I received any tracking information. I have tried to call but only get voice mail and I have sent other emails all to no avail. I stumbled across this website as well as another website and the BBB website and found numerous complaints against this company. After reading all of the many complaints and only 3 positive reviews, I filed a complaint with the BBB. I forwarded this information to Extended Lengths to inform them and hoped it would motivate them to uphold there end of this transaction, again, no response from the company. They took my money and did not deliver as promised, in other words Extended Lengths Beauty Supply steals people's money.

P Owen, Odessa, FL

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