Experian Repeatedly take money from my Checking Account without my Authorization. Irvine, California

30th of Nov, 2011 by User306561

In July of this year I did a one time credit check online, I did the payment with my Debit card as as a one time payment only, In November I received an overdraft letter from my Bank for insufficent funds. I know I had enough cash in the account therefore I should not have gotten that letter. I called the Bank, the Representative told me that my Account was charged the $14.10 from July- November from Experian. I asked the Bank to provide me with Experian phone # and they gave me 877-297-7793. I called and spoke to Nicki Emp. #24532 she was not very helpful and had me on hold after I told her my story forever. I asked her for the address and she refuses saying it was against Company's policies to give out the Address. I asked to speak to a Manager and was placed on hold for another extended period. A Mr Michael, Employees # 25698 came on the phone, told me some crazy story and told me they can only refund me 3 Months payment. I told him I need this account closed immediately, I need confirmation that it is closed via email and my cash returned back o my account. I also told he should be responsible for my overdraft fees since this was an unauthorized transaction. To date, that account is still active, I did not received a confirmed email, and my funds was not returned to my accounts. Kindly investigate as Experian seem like a fraudelent Company. Please let me know your findings also the result on this matter. Thanks in advance.

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