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Enterprise Rental Car Enterprise Rent-A-Car Fraudulent damage claim by Enterprise Rep SPRINGFIELD, Virginia

2nd of Aug, 2011 by User488850

When my husband and I picked up the car, we walked around the car with the rep to check for previous damage. The back bumper had several "issues." There were black scuff marks and what appeared to be minor scratches that we pointed out. We even pointed out a black mark which the rep said was glue from a sticker. Each time he waived off the problem as not something he was concerned about. We then walked around the rest of the car and looked inside as well without seeing any other problems. When we returned the car, the same rep came right to the back bumper and said that we would be responsible for the same damage to the bumper. We asked if he remembered that we pointed them out to him and that he said they weren't a concern. He said that he would check with previous reports and see if that "damage" was on them, and if not we would be responsible. We received a form to report our side of the problem but before we even mailed it we received another letter from the home office saying that after reviewing the previous reports that we would be reponsible for the damage and that we were to pay $400. PLEASE LEARN FROM OUR MISTAKE. NOTE EVERY SINGLE MARK THAT YOU SEE ON THE REPORT BEFORE YOU TAKE THAT CAR OFF THE LOT. DO NOT LET THE REP ASSURE YOU THAT ANYTHING IS OK. Also, take pictures with your cell phone pointing to any mark or damage you see. Ask to talk to another rep if he is not cooperative.

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Comments

4843 days ago by EnterpriseRentACar

We are listening and I want to investigate this case further. Please email care[at]enterprise.com with your contact information, rental agreement number, damage claim number, the location (street) of the office in Springfield, and any further details of the incident. Please use "Incident 110804-004009" as the subject so we can identify your case file. (Rich)