| Enterprise Rent-A-Car |
| Enterprise Rent-A-Car Ran My Debit Card for an Authorization without My Permission Santa Monica, California |
| 17th of Jun, 2011 by User904119 |
| I have a complaint about my experience with Enterprise Rent-A-Car located at 2700 Lincoln Blvd in Santa Monica, CA. They put an unauthorized hold on my debit card for $231.00 on Thursday, June 16, 2011. Not only did they not get my permission to do this, the amount was too much. I was recently in a car accident and this location's claim process was incompetent. After the accident, I had intended to return the vehicle to the closest Enterprise, which is in Burbank, instead of where I originally rented it, Santa Monica. Since the accident, I've been on medication that makes me drowsy and thought it wisest to return the car to the closest location. When I called Enterprise on Wednesday, June 15, 2011 to report the claim , I didn't find out until later that I hadn't spoken to someone in claims, but someone in roadside assistance. That person didn't tell me I still had to go into Enterprise to fill out a claim. I ended up filing the claim over the phone with John from their corporate office after I sent an email to the CEO about the Santa Monica branch. The fact of the matter is, Enterprise is not supposed to authorize my card for a payment without my approval. I've been renting from them off and on since April, 2011, and I usually deal with Melody. If I extend my rental, she'll always ask for permission to run my card. Stephen, who I've also dealt with there, told me he not only ran an authorization on my card without my approval, he charged me for an extra day "just in case" I kept the car longer. That is not professional or legal. Stephen has also made some comments that bordered on discriminatory, like yelling "hotel!" where I told him I needed to be picked up from. He obviously hadn't been paying attention during the months I was renting from them. I'm not a permanent resident of Los Angeles, which is why I rent from them when I'm in town. But he asked me the question like I had been evicted from somewhere and had nowhere to live. How insulting. I have been renting from this location off and on for three months and have been a good customer. I should not be treated like this, particularly after I've had an accident. Melody has also said some comments that seemed like racial profiling. This wasn't my only incident with them, but the final straw. When I tried to rent from their New Orleans Airport location, they refused to rent to me unless I could show them I had a return flight ticket. I've never heard of anything like this before and was incredibly insulted. I ended up renting from their competitor, Thrifty. |
|
|
|
Post your Comment
|
|
|
