| Enterprise Rent-A-Car |
| Enterprise Rent-A-Car Enterprise Rent Car Theft, False Claim, Dishonest, Dont Rent Enterprise St. Louis, Missouri |
| 19th of May, 2011 by User683402 |
| In February of 2011, my wife rented a car from the Enterprise Rent-A-Car location on Old Minden Rd in Bossier City Louisiana. The girl from enterprise brought the car to my wifes school at 2:20 PM just as my wife was trying to get her students out of class and on the bus or in the car pool line. She had to run over to the car and look around the car to make sure everything was ok. This was dome in a great hurry because of the time. My wife signed off that the car was ok and that was it. a week later she returned the car to the Enterprise on Bert Kouns in Shreveport LA about 15 miles away because it was across the street from the Ford dealer where her car was being fixed. The guy came out to inspect the car and said that there was damage to the top of the car resembling hail damage. It was all over the top of the car but it was barely noticable if you weren't looking for it. We had the car for a week and never noticed it. Later we got a letter saying we owed over a thousand dollars to repair the damage. This damage was there before we rented the car. It never hailed or even rained when we had the car. It covered the top of the car so its not like my wife put a box or something on top of the car while loading or unloading. We are a normal family, we don't drive through areas where there are falling logs or baseballs and we dont let kids jump on top of our cars. The car was garage kept the entire time that we had it. They said that if we did not pay then they would send this to collections and go on our credit report. This is extortion. I told them that if that happened then I would file suit on their company. I asked for the rental history for the car so that I could do some research to see if there had been any hailstorms in the previous locations where the car was rented and they refused to help me. They have also had the car fixed but it is no where to be found on carfax. There were a couple of things on carfax that had been done like service work after it had been fixed. I wonder if they will disclose this to any buyer that comes along when they sell. This whole situation puts a bad taste in my mouth and I tell every one that I can to not rent from Enterprise or any or their subsidiaries. I am in business for myself and this is not the way to treat your customers. My wife had a good point earlier. She said what if there was a 80 yr old lady with poor eyesight and she signed of on the car missing damage like my wife did would they take advantage of her too? Probably. |
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| I have been renting from Enterprise lately & i was very happy until recently, they over charged me on my rental for a Vauxhall Mereva i was charged £75 instead of £44 for the special weekend, i mentioned this to them & i was fobbed off they told me the prices may have gone up so i accepted that, after a few hours of having the car i got a puncture, there was no spare tyre & jack in the boot just a stupid puncture repair kit, so i phoned the AA because Enterprise was closed i only had the car Friday half day Saturday & Sunday & Monday half day & lost out on Friday nights rental because of the tyre, the AA man came & said the tyre was damaged on the tyre wall & could not be repaired, i phoned Enterprise in the morning & they told me i would have to pay for a new tyre which was £65 so i had to spend my Saturday morning having the car tire replaced at Kwik Fit at my cost, when i eventually took the car back on Monday morning i mentioned the £75 i was charged & showed them a print out from the internet on a group C car they then apologised & refunded me the £31, just over a week later i received a letter from Enterprise saying that i was not covered for the AA even though they supplied me with the telephone number in case anything went wrong they admit there was an operator error (the AA said they would put the kit on for me but never did they just left without doing anything because the tyre couldn't be repaired) they are now saying this operator error is being passed to me & i am having to pay £72 call out charge, if this is how they treat their customers i am no longer a customer & i am in the process of speaking with trading standards about this, Enterprise are are ok when all is going well but if anything goes wrong then they jump on you like a ton of bricks, all this for a tyre puncture which in my opinion is wear & tear. |
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| I rented car in florida from Enterprise From VPS airport. and now they say i am car theft. offer to pay the money i owe and they will not take money or drop warrent. Budget never had problems with. Go Budget. My # is 850-625 4390. James. Keeped car with Budget for month without paying, payed bill when I turned car in, i would go budget, Enterprise is a joke at least in Fort Walton beach Florida 32547 it is . Stay away from VPS airport. Also Brandy the branch manager unprofessional, |
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