Emailbrain

Emailbrain Steals back credits you already paid for Vancouver, Washington

30th of Mar, 2011 by User146759

Emailbrain is an email marketing company that offers "credits" for sending emails to ones contacts. Their subscription service is provides a set number of these credits monthly. I subscribed to this service with the intent of sending out my newsletter using emailbrain but soon realized I didn't need to send it out this frequently. Since I had already paid for 2,000 credits, far more than I would need, I canceled my subscription and was informed on the site that those credits would remain. When I signed back in a couple weeks later I was notified that my account was canceled and the credits, which I had already paid for, had been deleted. Attempts at contacting Emailbrain's customer service resulted in being dumped into a voicemail, even though their website states that they have 24-7 customer service. So, I wrote an e-mail explaining my situation and received a response that pointed out that I had canceled my subscription and thus forfeited my credits. This conflicted with what I read online since I had clearly remembered the message that my credits would remain for future use. I pointed this out in an e-mail and received a curt and very uncaring email from an emailbrain representative who basically said "tough luck". OK, it's not really about the money here since the price is very little for the service. But I spend a lot of time setting up my client email list, learning the system, etc. and then losing credits I paid for in advance. They might be correct technically but their treatment of me was less than personal or understanding of my situation. I feel like emailbrain took my money upfront and then stole my credits from me when I canceled the monthly subscription. I would advise anyone considering their service for email campaigns to avoid them if for no other reason than bad customer service and possibly fraud.

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