EDS Global Alliance

EDS Global Alliance, Inc. EDS breached the contract and sent us ridicules flight schedule and we lost $2202. Internet

23rd of Nov, 2010 by User198767

We purchased a pair of round trip tickets from SFO to Rome via Sales Rep Dan (ex. 211) on 8/12/2010 @ price of $2150. When I received the E-signed document, there were $26/person airport security fees In and out. Which lead the final total $104 more than what Dan quoted us over the phone. I called back and requested an explanation. Dan said he can reduce the total down to $2202 and I agreed.

When I received the e-signing document, I found the flight schedule was not what quoted over the phone on 8/11/2010 then I called again to request correction. Dan said he will make the right correction. So I purchased the tickets on 8/12/2010.

10 days before our departure, I checked on Lufthansa airline reservation but found out the flight schedule was totally incorrect. In stead of transferring flight in Frankfurt to Rome, the schedule showed that we have to transfer 3 times between SFO and Rome. Besides, the flight departure and arrival time were all wrong.

So I called back to EDS and ask for correction again. Dan told me they didn't change the schedule, it was all airline's doing. I then called the airline. The airline representative told me that no one from airline made any change, but EDS booked the ticket on 8/11 and changed it on 8/20.

At the end, after numerous phone calls with EDS and none of them were from EDS to update me with good news, I had to let go those two tickets and repurchased two new set of tickets.

Be very careful with this company. I believe they are making felony business. Now I have to take my case to BBB, and State Attorney Office since credit card company cannot help at all.

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