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| Barcode Bonanza Sold me a defective printer and didnt send the complete order. Lied to keep my money in chargeback! BEWARE! Chicago, Illinois |
| 2nd of Oct, 2011 by User111635 |
| Worst kind of crooks online. They took my order, sent out a defective printer and kept the other half of the order "pending" when I tried to return they item they wanted to charge a ludicrous restocking fee and credit card fees, for INCOMPLETE and DEFECTIVE ITEMS! Filed a claim with my credit card company but this company lied to keep my money. Now I'm stuck with a $1200 defective printer and half of my order missing. Thanks Barcodebonanza! I hope you guys continue this stellar commitment to ripping off your customers. |
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This complaint against our company is false. A few details that are missing from the complaint are:
1. Customer's initial e-mail: "If I do not receive an RMA by 4pm today (January 20, 2011) I will be filing a charge back with my credit card and tossing this printer in the garbage."
2. Customer's response to receiving the RMA: "Why am I being charged a re-stocking fee? I need confirmation in writing that I will not be charged a restocking fee. No where in your return policy does it state that you charge this. I had informed you over the phone that the packages
are unopened.
--> Our response to customer: "Certainly, we have incurred costs processing your order and are levied a restock fee from the manufacturer for products that are returned. Therefore, since we have processed your order as per your instructions, we need to make sure we secure any costs that we incurred processing the order. From our Return Policy: Non-defective Products may be subject to a restock fee - any questions, please call before purchasing."
3. Customer's response: "I will be filing a charge back today before I leave the office. The restocking fee is absolutely ridiculous for a brand new and unopened printer. I will not be sending this product back nor will I remove this chargeback until you confirm in writing that I will not be charged a restocking fee."
4. Customer's e-mail: "I have also noticed that you have not included the Labels in the return. Over the phone your associate indicated that he will be issuing an RMA for this entire purchase. Also, I purchased a case of labels from you, there were supposed to be four rolls, judging by the size of the box there is only one roll."
--> Our response to customer: "You will be receiving a refund for your whole order (Zebra Printer + Case of labels) minus the restock fee once the order is received and inspected. As far as the roll of labels is concerned, that was sent as an extra roll of labels at our expense to ensure that you had labels with the printer while the case of labels is on its way. We have subsequently cancelled the delivery of the case of labels."
The customer did file a chargeback with their credit card company - American Express. As all credit card companies do on behalf of their customers, American Express investigated the situation and ruled on the facts.
Customer states in their complaint: "They took my order, sent out a defective printer and kept the other half of the order "pending" when I tried to return they item they wanted to charge a ludicrous restocking fee and credit card fees, for INCOMPLETE and DEFECTIVE ITEMS!"
A. Clearly the product was not defective since customer states it was never opened.
B. Our company processed the customer's order as per ordered.
C. Delivered the printer within 2-business days.
D. Provided a Return Authorization to customer.
E. Sent a roll of labels at no charge to ensure customer was able to use the printer while the remaining labels were arriving.
Unfortunately, the customer was unhappy with the charge back results. But his claim that the order was "INCOMPLETE and DEFECTIVE " & that our "company lied to keep my money" - has no truth whatsoever. Clearly, American Express felt the same way. |
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