East Hills Chevrolet

East Hills Chevrolet- Douglaston Unscrupulous and Rude Dealership Douglaston, New York

21st of Jun, 2011 by User858192

I purchased a brand new 2010 Chevy Malibu last year from this dealership under extenuating circumstances. New York DMV would not register my California Saturn after 3 attempts and all the correct paperwork submitted. They are the worst!
I went to East Hills Chevrolet, as I have had wonderful experiences with Saturn, also GM. Unfortunately Saturn went out of business, or I would have headed there first.
Well, these people saw a woman who was distraught and desperate for a vehicle and took me over a barrel. I had to purchase an extended warranty on a new car, which raised it $2,000.00 and I since have learned that the dealership makes good money selling these warranties. I was NOT told I had to have this or I would have headed to another dealership.
I have gone back to the dealer, waited and waited to be told by the manager Bob, to come back Monday. I took time off from work and went back to the dealership to see Mike Lipari, who by the way never called me back after our meeting.
I sat and waited while pizzas were being delivered and food, and finally Mr. Lipari came to see me and eluded to the fact that I had to have the warranty because of bad credit???? Is 740 bad credit?
He told me people have higher credit. I explained that I went to 2 other dealerships and they promised that the Extended Warranty can be cancelled and my money refunded. These are managers of dealerships that I was referred to.
He explained that I went to Bloomingdales and bought a shirt and then went to Macy's to price shop. What is this nonsense?
Read their CUSTOMER COMMITTMENT on their website and you be the judge!!
I can not wait till this car is paid off and gone. Love the car, hate the dealer! Beware, you are trash to them when you leave!

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