McDonalds - Store

McDonalds - Store #31333 Lying Owner and GM Really Do Not Care About Their Customers Philadelphia, Pennsylvania

6th of Mar, 2011 by User115117

I have had problems with this McDonald's for the past 3 to 4 years. The only time I go there is when I have my grandson and he asks for one of their sandwiches. After this last incident though they will never see me or my money again, although I am sure the owner does not give a damn! I used their drive-thru on February 24, 2011 at about 4:55 PM. Among other things I ordered a Quarter Pounder with Cheese PLAIN and a Double Quarter Pounder with Cheese also PLAIN. When I got my order I looked to be sure everything was correct. I found that both of the sandwiches, while being plain, had no cheese on them. This was despite the fact that each sandwich had a paper attached to it; one of them showing "DBL QTR CHEESE PLAIN" and the other "QTR POUNDER CHEESE PLAIN". I asked the worker at the window to get the store manager. When a woman came to the window I asked her if she was the store manager and she said yes she was. I proceeded to tell her what happened and she had the nerve to tell me the cheese was not put on because the papers said "PLAIN" on them. I asked her why wouldn't I have asked for just a plain hamburger if I did not want the cheese and she refused . I knew I was not going to get anywhere with her so I asked her for McDonald's corporate switchboard telephone number. She told me it was on the bag. I replied that the number on the bag was to customer service and not to the corporate switchboard. She insisted it was and I insisted right back that it was not. She asked me to wait a moment and she left. I thought she was going to get the number for me. Instead another woman came to the window and asked if she could help me. When I told her the manager was already helping me she told me she, not the other woman, was the manager. I asked this person why the other woman told me she was the manager. The reply I got was her walking away and saying something about if I didn't want her help, or something of that nature. The first woman came back and asked if there was anything else I needed. I told her I still wanted the corporate switchboard telephone number and I also asked her why she told me she was the manager. In response she said that she guessed she couldn't help me, and then walked away. The next day I called the corporate headquarters at (630) 623-3000 and told them what happened. I received a telephone call from the GM of the store a day or two after my call to corporate. This man (I use the word man loosely), after hearing about what happened, bragged to me about how many locations he handles for the owner. He continued on about how he has trouble getting good help at the location I had the problem with, along with one other location. He then had the nerve to tell me that McDonald's did not have a corporate switchboard telephone number. At that point I told him I had nothing more to say to him, and hung up the telephone.

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