East Coast Van Lines, Inc Scams customers Davie, Florida

8th of Jan, 2013 by User733220

This complaint is in regards to Walter Keener, Relocation Sales Manager of East Coast Van Lines, Inc. I have never dealt with someone as unprofessional as this individual in my life. First of all, we agreed that the movers would arrive at 3pm on Saturday, December 15th. The movers arrived at 8am and called me repeatedly. Finally, when I told them I was not available until the afternoon, they told me they would come back around 2pm to start the job. Walter also told me my total cost including boxes would be maximum $300. I decided to provide the company with my own boxes, which they used, however, they still used all of their boxes as well as extra boxes. When the movers came, they packed my materials in such a way where they had to use extra boxes, which ended up costing me more money. After the movers brought my materials and furniture to my new location, they told me that it would cost extra money to bring my furniture upstairs. I clearly told Walter that my furniture would be brought to a 2-story house. He did not mention any extra costs for bringing furniture upstairs. I then tried calling him and he was unavailable. The movers told me they would charge me for an extra hour, otherwise they would not do the job. I had no choice but to pay them under the table to complete the job. Instead of paying $300, I ended up paying $560 total.

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