| Turbo Tax Card |
| Turbo Tax Card Green Dot Corporation This company is a TOTAL FRAUD AND SCAM. Internet |
| 28th of Mar, 2011 by User875126 |
| On February 4th, 2011 I did my income tax return with Http://www.turbotax.com. My tax return is very simple. Since I am a full-time college student and I am not currently employed I only get an education credit which came out to $1,000 dollars. I elected to receive the turbo tax card which is like a type of preloaded visa debit card. The website stated that I would receieve the card from 7-14 business days which did not happen. My refund was loaded into this card on February 18th, 2011 by the IRS. I did not receive a card at all and I had to call customer support to have them issue me a new card. I finally received my card on March 1st, 2011. When I went to take out money from the ATM on March 2nd, 2011 I found that I could not retrieve my money. I called customer support and they rudely informed me that my card was on security hold and that I needed to fax a copy of my license, social security and a utility bill to them in order to move this process along. I was very uncomfortable sending this information to a nameless faceless department but I need this money so against my better judgment I sent it. I sent the documents on March 3rd, 2011 and was told that it would take 1 business day for me to receive a call from the investigation department. When 1 business day came and went I called customer support again. I was then told that it would take an additional 5 business days to receive a call and that they would put an e-mail to the investigation department. I was also told that the reason for the investigation was that multiple direct deposits went into the account and this is not so. I was also told that the hold came from the IRS itself. I proceeded to call the IRS and the customer support agent advised me that there was no such hold over my money and that I should seek legal advice. I then waited the 5 business days and when no call came I called again. They told me it would take another 5 business days. I had no choice but to wait it out again and hope for a call. No call ever came when I called again they informed me that no additional information was available at this time and that I should be more patient in waiting for my money. As of this date it has been 18 business days since I sent in those documents and a almost 2 months since the IRS sent my money to this company. Customer support has been very rude and I believe that I will never see my money. I have no idea where to turn or what to do. I cannot afford any legal representation since I am a full-time college student and depend on support from my family. Is there anything I can do to get my money? I've tried calling everywhere and this company has outsourced to India. I did find out that the turbo tax card is being sponsored by green dot which has other re loadable cards. If anyone knows anything that I can do to get my income tax money please contact me at Thanks alot. |
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| OMG. I had a similar experience with them I did my taxes and it took forever to receive a card. finally when I received it I was able to spend some of it before someone stole the rest of my money out of my account. since my card wasnt stolen this company did not believe me and I did not receive my money back. I have to take legal actions against them because this is not right. |
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