The last 2 emails I got back from them were useless just nastiness and reiterating what was said before trying to make me feel like it's my fault...what?!! Saying I'm being rude, I ordered around the Halloween season (why is this my problem?), and their return policy. I see there are other complaints for this company on here. Wow I'm glad I only ordered 1 pair of shoes! Next time I'll do some checking before ordering anything on the internet.