| Duke Energy |
| Duke Energy Duke Power Overcharging new customer for electrical service Charlotte, North Carolina |
| 12th of Sep, 2011 by User452552 |
| I am very upset with how important services to people like electricity are overcharged to new customers based on some credit report. I am about to move to a different city in a couple of days. I already had to pay $572.50 in fees as a down payment just to get the keys to the next apartment I'm renting. The fees were charged based on my credit report, even though my current rent and electrical is paid on time. I call Duke Energy to have my electric turned on for my new apartment in the next couple of days. They do that credit report and charge me $200 dollar deposit fee. They tell me that they cannot turn on my electric until I pay the $200 fee. That's a total of $772.50 just to move to another apartment and pay rent. I only make $13 an hour on my job. My checks being about $395 a week. I managed to get up the $572.50 for the apartment by holding back money from the previous check. Someway to greet a new customer by charging me an upfront payment of $200. It's not fair that they go by that dumb credit report. I had great credit up til the point I lost my job and and house. I lost my home when my mortgage company was switched and they sky-rocketed my mortgage rate when I was barely making enough to keep it up with the previous mortgage company. There was absolutely no reason for that at all. The past couple of years since my new job, I have been keeping all my bills current and have not been late on any of them I even paid off my car earlier than expected. Duke Power claims they can't give me a break and let me pay the $200 in two payments. I even offered to sign a contract telling them I would pay half this week and pay the other half next week when I get paid again. I mean my present bills are current now why would I not pay? Its just not fair and they know it! I noticed on the website that Duke Energy works with United Way. On my job I help make medicine and I even donate money to the United Way every paycheck on my new job! Been donating for two years now. You mean to tell me you cannot do something as simple as turning on my electric and cutting my deposit fee to a more affordable level. I would not charge them $200 to turn on their electricity. I called them back and explained to them why it wasn't fair to me because I was pretty upset with the company. I was not upset with the agents that answer the phone because they only work for Duke Energy and I told them that. People just have no compassion for others anymore and its hard to get financial help, especially if you work legally and honestly for a living. Honest taxpayers just don't get any respect and courtesy anymore. I been working honestly every since 1997 and been struggling every since because the price of everything always increases while your paycheck stays the same. If the economy doesn't get better and start providing more jobs rather than laying people off and taking jobs away its only going to lead to more people stealing and robbing for a living. People are not going to want to work legally anymore because people that work legally are now getting slammed with unaffordable deposit fees. Good hard working honest people getting treated like dirt. I'll never desire to make money illegally regardless of how bad I need it because I was raised and trained to only work legally, struggle with paying unfair bills and endure the unfairness of the economy. Been working honestly since 1997. But, everyone was not raised the way I am. |
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