dsstyles.com Best Brothers Company Ltd Disgusting ethics, poor customer service, fraudsters! Internet

20th of Dec, 2011 by User227610

My experience with has been shocking to say the least! They are a dishonest company whom know nothing about customer satisfaction. I placed an order with them for an iPhone 4s case and screen protector, all totaling around $86. Later that day I noticed my account had only $1 in it (it's a debit visa account so I transfer money to use it). They had charged me an extra $228.26! Before I even saw that fraudulent transaction, I wrote to them asking them to cancel my order as when I received the confirmation email, I noticed they had included ALL of my visa details (yes I'm even referring to the 3 digit security code!), that made me very concerned that they were a dodgy company! I've never known another merchant to do that. Anyway, since the extra charge, they have admitted to it - implying that it was a "system error"...pfft! They have mucked me around so much with regard to refunding me. First they found it too difficult to refund to my visa thus wanted to use my PayPal account, after I agreed they implied it would be in there within 24 hrs... Needless to say, 24+ hrs came and went and "alas" no money in my PayPal account. Now they are saying the bank has refunded it but it could take them 1-3 days to email me proof of the transaction (I believe they are stalling me). Would you believe they also very audaciously, tried begging me to keep my original order??? Are they freaking kidding? They should be sending me a free case as compensation! Why on earth would I want to do business with them after this!? I'm going to go to the authorities and will retrieve the funds through a dispute application via my own bank. I should have done that to begin with but decided I would give them the benefit of the doubt, plus I didn't want to cause trouble for their business if it was a genuine mistake, but they have avoided my emails and live chats, they make excuse after excuse and so many things just don't add up. They are clearly trying to con me, which I don't understand at all because I'll get the money back one way or another, I don't see why they wouldn't choose to make things easier on themselves. Stay away from !!! They are fraudsters and absolute bad news!!! They couldn't have picked a worse time of year to rip someone off!

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