DSL EXTREME

dsl extreme Poor service and forced contracts Internet, California

30th of May, 2011 by User268220

When I initially ordered DSL extreme they informed me I had no choice but to commit to a 1 year contract and I agreed. After the initial set up my dsl service would break down once or twice a week. I was constantly on the phone with tech support where they would blame everything but their service. I changed phone lines, hire technicians and contacted my local provider and each time it was determined there was nothing wrong with my line. When I would contact DSL extreme tech support they would have me reset the modem and router, change a few things on their end, and it would start working again. This would happen intermittently at least once a week and DSL extreme tech support had no answers and would make every attempt to place the blame anywhere else but with them.
When I contacted DSL extreme and notified them of their poor service and breach of contract they refused to release me stating that we have a contract and it was not their fault.
I therefore had to discontinue using DSL extreme and went back to my previous provider as my business relies heavily on internet service.
DSL Extreme did not provide me the service as stated and forced me into a contract with their bad service. Therefore they have breached the agreement made where they would provide DSL service and I would pay for them. You may think you are saving money, but once they lock you in, your screwed.

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Comments

4871 days ago by Gladiater

I am a current customer going thru the same pain in the ass. They are playing the same game for last one week, they even started blaming verizon for the line, they sent me a new modem (i didn't pay for that) which didn't help, and i know wht is coming next, to blame the wire maintenance of my apartment. The Level2 doesn't even have the right technical knowledge to tackle the issues and all they are looking for is to blame who.