| Dressale, Maso International Group Co |
| NO DRESS, POOR CUSTOMER SERVICE |
| 7th of Nov, 2011 by lohill3 |
| In March I ordered a Mother Of the Bride dress online from Dressale that I was going to wear to my daughter's June wedding. After I placed the order, I received a phone call at 11 pm in terrible English.they were asking for more measurements.They were starting it right away. I was promised the dress in 3 weeks.To make a long story, as short as I can, They gave my a complete run around. Many many times they had problems with the order. First of all, when the dress didn't come on the day promised. I chatted with them and they couldnt even find my order. After that, I was told that it would be another 2 weeks, and another 2 weeks and 1 more week. Then I chatted again and told them that I needed an exact date. That date came and no dress. I told them that I was starting to think i was being scammed. They then told me that my dress was done but had been made in the wrong size and color! Now they claimed to be making a "perfect dress" for me and it would be finished 8 days AFTER the wedding. I demanded a refund and they wouldn't do that due to the wasted time and fabric in making "my dress" (which wasn't my fault!!) I asked what they expected me to wear to my daughter's wedding and they said that I could go to my local store and get one. They kept insisting that the dress would be ready 2 weeks after the date i needed it and that I could wear it to "another event" and offered me a 15% off coupon on a future purchase from them. I told them that wouldn't work. Then they said that if I really didn't want the dress that they would charge me $70 for handling fee and wasted fabrics. They claimed that they "have devoted so much time and energy and that it would be a big loss" for them. Again I demanded a full refund. Again, they counter offered. They then said that they would charge me a $30 handling fee for Paypal (which Paypal does not charge)and $20 for wasted fabrics. I said absolutely not and they said that was their bottom line. I told them that I was not satisfied and that I was going to file a complaint with Paypal, give them bad feedback, and report them. Then I was told that I would have to contact Maso's manager by e mailing "so that she could deal with ur problem by herself" .Their english was terrible and I felt like I was talking to a wall most of the time. By now I was past the 45 days that a compaint can be filed with Paypal.(looking back, I think that was probably part of their scam too) I was unable to file one online so I called and actaully talked to a human on the phone. I explained the situation to a wonderful "Beverly". She said that she didn't know if it would work but she filed the complaint anyway, understanding the circomstances. The next day I received an e-mail from Paypal stating that I would be getting a full refund. I also received an e mail from Maso, stating that they were refunding my $ "as we agreed". Oh brother. And one more thing, every single "chat" ended with a greeting of "Best Wishes"! I have spent sooo much time trying to get their mess straightened out and my $ back. They fought me the whole way.(going to my local store was a fantastic suggestion on their part) But yes, I did get my refund, Thank YOU Paypal!! |
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