DLL Suite DLLSuite Software Does Not Work, Company Stalls Refunds - Then Does Not Reply Internet, Internet

26th of Dec, 2011 by User275403

Warning about this company's software called DLL Suite. It simply does not work. And your refund request will be stalled or ignored! The company offers a 30-day money back refund, but when you request the refund you are put into an endless loop of the exact same e-mail asking for details about your order. E-mails to other departments in this company are ignored. After the sale support is done by a different company, Avangate who can only request the refund for the software. They are powerless to give the refund. Be warned about this company's software. The web site is filled with apparent customers who claim the software is everything short of a miracle.

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Comments

4698 days ago by NiceTry

I totally agree! I keep getting emails from "support staff" that tell me in bad English to give them more details about my computer & disk drives.
No reply that indicates that they might even work on my refund. Fortunately I paid by VISA and am able to cancel the payment within 6 weeks.

4692 days ago by Avangate Support Team

Dear User275403 and NiceTry,

Unfortunately we could not locate your orders in our database due to insufficient details provided in both posts. Given the circumstances, we kindly invite you to contact us directly either by using the contact coordinates located here http://www.avangate.com/company/contact.php, by email (support[at]avangate[dot]com) or by replying on this thread and provide us with your order reference number(s) so that we can mitigate this process with both parties involved.

Best regards,
Avangate Support Team
www.avangate.com