DirecTV

Directv Directv Ripped me off! False PPV charges at account closing - Took money from my bank account Internet, Internet

3rd of Aug, 2011 by User794989

I closed the account with Directv on June 20, 2011. The rep asked me to send a check payment when I received my last bill, which I did, sent a check for $7.45, and the company also took the same amount from my bank account, without my consent. On July 9th, Directv issued me with an invoice for $133.31 from PPV charges. How? the account was closed. I called them to find out about these charges and they said they have gotten the charges from the smart cards after I returned them, and the charges were from July to September 2005! I told them that it was impossible to order anything from the remote because the phone lines were not connected to any of the boxes, and to stop trying to collect something I did not owe them. They said 'someone' in my household ordered them. Right, the boxes were in the living room, family room, and two bedrooms, and someone ordered 4 Adult PPV movies from each box, and I did not know about it? Come on! The kids were too small to watch that, my spouse had no interest in that kind of stuff, and if anyone wanted to see it... we have Internet! When I asked about the times of day the movies were ordered, they say don't have than kind of information. They even asked me if I had any visitors that may have ordered. The answer: NO! They kept calling everyday twice a day, I called them back about 10 times, and everytime I talked to a customer service rep and then the billing department and told them the same thing over and over. They finally asked me to send a letter disputing the charges to the Billing Dispute department, which I sent on July 20th. They still kept calling trying to collect. On August 2, 2011 they actually went into my bank account and withdrew the funds without my consent... Again! So, now they have taken a total of $140.76 from my hard earned money to cover false PPV charges. It was impossible to deal with anyone from customer service or the billing department; first they were being all nice and asking why I cancelled Directv, and giving some kind of great deals -according to them- even wanted to know how much I am paying now with the new service, and saying they would pay off my new contract. I told them I was not going to disclose that information and just take care of the billing problem. Nothing. Only one rep agreed that the charges were ridiculous and that I should continue disputing them, but did not help either. The reps even told me they could not reverse the charges or give me credit because the account is closed and they have no option to do that. My response? You can charge me and try to collect and take my money, but have no option to credit me? What???? Nobody had an answer to that, just kept saying 'that's the way the system works'. The last thing they asked me to do, was to fill out a payment dispute form and fax it. I already did that and I still do not have my money back! I know is not much, but I actually WORKED to earn this money and it is NOT FAIR they take it just because they can! There is not even an option in the website to delete the credit card information! So, they have my info forever? Yeah right, I already requested a new account number, a little too late but at least they do not have access anymore.

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