Direct Air

Direct Air Canceled flights , Myrtle Beach, South Carolina

15th of Aug, 2011 by User825520

Worse customer service I have ever encountered. They canceled a flight and were going to move me to another day. They said "We won't charge you
our usual fee." Charge me? What? We had an agreement. I held up my end of the bargain. They were changing things on their end.
They reasonable response would be to pay me for the additional expense their choice to "Move planes" was going to cost me.
I asked for a fair turn about.
They would charge me $50/ticket to change my tickets, if I was the cause of the change.
So i feel it is reasonable for me to receive $50/ticket as they were the cause of the change. Just flat out Nos. In trying to discuss this with the initial people, I asked to talk to a supervisor. They refused, saying they did not want to "Escalate" the situation. Talk about loaded words. When asked for a phone number to Corporate, they said there is no such number. Really I said. So your investors can't call the company. Finally found it on their web site. These people need better training. When I called the Public Relations number (843-916-9700), the person said they could change the date I fly and would not charge me. I said why would you charge me? You are the ones making the changes, not me. I then again asked for a fair turn about. She said they were not responsible for the impact their changes had on me. So as I have concluded, as soon as they have my money I am nothing more than chopped liver and deserve nothing better that to be treated like charnel. Avoid this company. They will treat their customers like dirt.

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