Dick's Sporting Goods Corporation REFUSED me picking up a gun safe I purchased (with receiept) Flower Mound, Texas

4th of Oct, 2011 by User365581

Purchased a gun cabinet from Dick's Sporting Goods in Flower Mound in 2007. Opened a credit card account and paid it off ($551.00) before interest was incurred (10/03/08). Misplaced all receipts and paperwork and located them in 2009. Called Dick's in Flower Mound in 2009 to let them know I would be picking up my gun safe. Was told by Dick's Flower Mound store manager, Kevin, I could not pick up it was too late so I requested Proof of Delivery and was told no. The store manager, Kevin, became more hostile each time I spoke with him. Getting nowhere with Kevin I decided to contact Dick's corporate offices and quickly became familiar with a customer service supervisor named Jean Taggert. Jean concurred with Kevin that it was too late for me to pick up my safe but she also refused to give me a refund or store credit and also told me what she said was the final word. The next step I took was calling the credit card company (GE Money) to dispute the charges. They refused to credit my account after speaking with Ms. Taggart. Ms. Taggart called my husband yesterday to tell him the reason he was not getting his safe or a refund is because she thought he did not have the good sense to go into the store in 2008 with his credit card statement and pick it up. We asked Ms. Taggart to provide this information in writing to which she has refused. They are not Better Business Bureau accredited so filing a complaint does no good.

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