Dell Inc

DELL INC DELL INC SOLD ME JUNK Now unit is less than perfect Round Rock, Ohio

26th of Apr, 2011 by User959560

I bought a DEll laptop from Best Buy in December . My Mother bought it for me for Christmas. Well it froze up and crashed in February. Best buy saids they would fix it at a price and would not supply any customer service at all. So Done with Best Buy Forever!!!! Now Dell sent a technician that installed a harddrive and talked on the phone with a friend the whole time he was repairing the unit. Dell techs do not install software BTW!!!! left me the disk to install myself. (something I am not familiar with) Hey wait a minute... didnt the OS and software come with and installed on the laptop when i bought it???? Just a note) Anyway the laptop did not work properly for a short time afterI wad fed up . So i called DEll In India again and they said the drivers were not installed ( well Who was supposed to do that!!! I ask. They said me!!! REally I asked asked " wasnt that also in the laptop whan i bought it???? Hmmmmm. anyway that repair was useless as the pc broke down again in May . SOOO I call them and they (DEll) send another tech whom installed a motherboard and problem was worse. The tech send it to The DEpot??? for repair. Well it came back with more problems than it had. I have been talking with Dell for 5 months and get no where. They treat us like idiots. They wont replace anything and to top things off. They Dell want to Charge me 299.00 for a software warranty that if you dont get they wont fix anything on your computer . BTW all Dells problems according to them is US and Our treatment of the laptops. Not to mention the outsourcing to India EVERYTIME I CALL DELL////// DAM SICK OF THAT> Needless to say i still have a piece of crap for 5 months with more repairs than the shuttle!!!! Best buy Sells DEll Junk!!! My emachine from walmart works great!!!!!

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