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| dataretrieval.com Deceptive, Unprofessional, Unethical Shaker Heights, Ohio |
| 2nd of Jan, 2012 by User853502 |
| While this company did manage to recover my data from a crashed server, the "customer service" and communication was horrible. Their website made it look as if they were local (Baltimore MD) when, in fact, the work is done in Shaker Heights OH. I wasn't told that so I expected faster service. My customer service rep disappeared for a week leaving me without any contact. He then claimed to be "bedridden" and "has 40 accounts" to deal with and was "caught in the middle" just like me. When I finally did get my damaged drive back, it looked as if it had been opened with a hammer. The hardware was literally rolling around in the casing. They even ripped off my 8gbs of RAM! After I filed a formal complaint with the Cleveland BBB, dataretrieval.com's response contained several statements that I can prove to be fraudulent. I finally received a phone call from Dmitry Belkin, the CEO, who finally offered to return $500 from a $7000 fee, but only on the condition that I remove all my statements from this site as well as terminate my complaint with the BBB. I have an email trail to demonstrates this company's lack of accountability and service. |
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Wow, Thank you. I was just searching to find the name of someone in charge at DataRetrieval.com, because I have had a horrible experience and have found no one to be accountable. Thank you for posting his name. I plan to write Mr. Belkin a letter to describe my experience. I am still waiting on files that were promised before Thanksgiving! There were delays in every conceivable way - from the shipping and handling to the billing to the recovery process to the follow up and on and on. I can't believe they are successful enough to have so many offices (and in 2 countries)!
Thanks for your post. Do you also have an address for Mr. Belkin? From which of the offices does he work?
Patrick |
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I like many other people out there was distraught that I had lost a large chunk of my irreplaceable family photos and videos. So in my vulnerable state I reached out to dataretrieval.com on February 1 and was given Mark as my case manager. Before I paid any money Mark was attentive, replied promptly to my emails and called me on two occasions. The initial diagnostic was free and they said they were 85-90% sure they could recover 100% of the lost data on my hard drive. My hard drive was 640 gb and of that total space I only needed about 25% recovered, the home videos and pictures (the drive was mostly music, movies and tv shows). So I thought the process would be successful. They quoted me an initial price of “1, 680.00 (tax included)” and my heart immediately sank. I couldn’t afford such a hefty price tag so I asked if I could pick up my hard drive. I then received an immediate reply that they could give me a massive discount. A day later I got a call and an email saying that they could give me a “$ 880.00 or a 48% total discount!” (in the email it was bright red and bold like this).
Although still a hefty price tag I went ahead and paid. On February 16th I got an email from Mark stating the “technicians were able to successfully, completely retrieve all of your irreplaceable data intact and uncorrupted!” I received my hard drive on the 29th of February and immediately began going through the videos and found a large number of the videos and pictures did not work, showed a blue screen or played a random video or music file. I then contacted Mark on the 1st of March to alert him to this and he stated he would contact the technicians. On the 6th of march Mark replied:
“spoke to the technician, he indicated that is the way the videos were on the drive prior to failure. He can tell this because what was recovered was an exact image of the drive. Therefore whatever was on the drive is as was originally. Hope that helps.”
No it did not help. I had watched a few of the videos the day before I lost everything and they worked fine. I immediately replied to Mark that this was not true. I did not get a reply from Mark that day and I have not heard from him again. Multiple emails and voicemails were left and none were responded to. After multiple calls to customer service I was able to get into contact with Leo Belkin, supervisor at dataretrieval.com, who advised that he would look into it for me a and get back to me in a week. Two weeks later I have not heard from him again. After multiple calls to dataretrieval.com I was finally able to talk to an Elana Y, who was very nonchalant and dismissive about my case. After resisting her attempts to get me off the phone or divert me to an answer machine she put me on hold and made some enquiries. She then came back and said the files were corrupted and could not be recovered. This goes in direct contradiction with the earlier email sent by Mark. She then stated she will let Leo know I called and he would get back to me as per the next steps in my data recovery.
I am currently waiting on that and will update as I get more information. I have asked for a full refund if they cannot recover my data. No one has addressed this; all they do is continue to string me along. I see now my experience with dataretrieval.com is not unique and I would implore anyone who is thinking about using them NOT TO DO IT! YOU WILL ONLY COMPOUND YOUR DISTRESS! They take your money, feed you stories and then disappear. This is a SCAM AND A FRAUDULENT COMPANY! Please stay tuned for updates. |
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| all of you who are publisizing things that have no relevant to an actual action are wasting time. I am a computer technician who did work for Mr Dmitry. I happen to know all of them personally and I can say that they work around the clock to make sure things get done professionally and on time. Elana is just an accountant which she doesn't have nothing to do with the actual work orders. when I left the company a few years ago I didn't go on good terms because D'mitry and I had a disagreement, so I don't have a reason to cover for him, but I do know that if you can open one single file from the Hard Drive, they did their job. anyone with common sense would tell you that. for all those who take one side of the story, good luck, but for those that need a real result, dataretrieval.com is the right solution for the price. If you are willing to pay more there are other companies such as datarecovery.com or any other businesses that will charge you more for the same results! I wouldn't pay to retrieve my videos or pics, I would have done it myself. |
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