crumbs climate control

crumbs climate control, orlando,FL scam, scam, fraud, worst customer service, outrageous fee's. sanford, Florida

24th of May, 2011 by User934914

I have had an AC system that crumbs installed in late 2007. At least once a year or more there are issues with the system and it is the same issue, This last time on 5/24/2011, they replaced the evaporator coil, which I was told was under warranty. After almost 3 weeks of trying to get them to come and fix the issue and numerous problems with there customer service ( hung up on, placed on hold up to 30 minutes, messages and phone calls not returned) They finally came and did the repair. I found it odd that they did not bring the new part with them; however, they took the old coil from my house to the supplier and brought back a new one. After about an hour and half worth of labor they hit me with a $674 bill and an $89 dollar service fee, for a total of $763, I was shocked especially since I was told the part was under warranty and there was no estimate given prior to the work that was done. I should have asked for one; however, they made it sound like the hole service was covered under warranty. After I received the bill I called the office and was asked them what there hourly rates were and Kyle replied we do not have hourly rates only flat fee's," again I was not aware of this. After reluctantly paying the bill and having a nightmare experience with their customer service office, I didnt know what to do. I dont know what will come of this complaint; however, I needed this to be known, please investigate this company.

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