Consumer reviews and reports on scam companies, bad products and services
Cox Tech Solutions Plum Choice TOTAL SCAM Ranch Santa Margarita, California
27th of Jan, 2013 by User486034
This service is a total scam".Without going into the horrible details I now have to bring my BRAND NEW computer into Best Buy to do a complete re-install!!!! After dealing with Cox Tech Solutions my computer has MORE issues than it did before and due to safety concerns I may have to purchase an entirely new computer!. I found out from a rep from Cox that they are a THIRD PARTY COMPANY that Cox is contracting out, also know as Plum Choice (Look up the complaints
against them! After two weeks on the phone I was finally able to speak with the legit Cox company 949-240-1212 (Do not let them transfer you to CTS!!!)and they are trying to resolve the issue/. Although I still have to bring my computer to Best Buy and re-install everything! This has been a total nightmare". Please call Cox if you have issues and speak to managers|. Don't just get credit for problems that are unresolved.. DO BOTH!!! COX NEEDS TO KNOW WHAT KIND OF INCOMPETENT AND DISREPUTABLE COMPANY THEY HAVE CHOSEN TO PARTNER WITH. If I need a new computer I will take the laborious efforts to find a new phone, cable and TV service!!!DON'T BE THEIR NEXT VICTIM!!!
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