Connection Backup Service

Connection Backup Service Billing Services Group Limited BSG initiated a billing on my AT&T bill for an EFAX service that they claimed I ordered by In

1st of May, 2011 by User230602

My April 2011 telephone bill had a charge described as Connection Backup Service LLC-EFAX mo fee. The amount was $14.95. After inquireing with this entity, I was told I requested the service via Internet recently, which I did not. After discussing with my phone company, I was informed that by law, the phone company must pass through such billings at the request of any company providing telephone related services. Connection Backup Services is part of a company named Billing Services Group. Supposedly this service provided to me is FAX capability via e-mail. AT&T agreed to take the billed amount off my account.

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4885 days ago by Cyberdiamond

I received the same unauthorized billing from this firm on by June bill and again on my July 2011 bill. AT&T was supposed to block recurring billing but did not. I contact the firm directly and they claim that I enrolled online, which was a lie. Moreover, when you enroll online for a service, you receive a confirmation e-mail. I have not received an e-mail nor mailout package explaining the service or how to activate it. I instructed them to cancel this billing and received a confirmation number. I will be contacting AT&T again on Monday.