I am going to discuss a Ryan who is willing to lie to the police FOR COMCAST , make threats . This all occurs on Jan 21, 2010 between 430 and 6:45pm . of a criminal nature as part of HIS agency with customer service for Comcast . ( AN ASIDE complaint I am DISCUSSING RECORDED CALLS THAT I DID NOT GIVE PERMISSION TO BE RECORDED BUT ARE TOLD TO CUSTOMERS THEY ARE BEING RECORDED IN VIOLATION OF FLORIDA LAW , THAT NO CALLS CAN BE RECORDED BY FLORIDA STATUTES , WITHOUT THE PERMISSION OF THE CUSTOMER . THE CUSTOMER IS NOT GIVEN THE RIGHT TO DECLINE A RECORDED CALL, IN FAVOR A NONE RECORDED CALL BY COMCAST .) third - legal complaint is this is alsoo a complaint againt the discrimantion of the elderly and disabled. major complaint - So I will work backward to the threat of having me the customer arrested due to a policy of Comcast to use the FLORIDA POLICE , TO CHARGE CUSTOMERS WITH CRIMINAL BEHAVIOR TO SCARE THEM OFF OF MAKING CUSTOMER SERVICE COMPLAINTS . AS TO RATHER THAN HANDLE LEGITIMATE CUSTOMER COMPLAINTS OF THEIR NONE SERVICE , AND THE REAL REASON BEHIND THE NONE SERVICE . . The title of this has to do with criminal behavior on the part of Comcast and with plain lies and threats , and abusive business practices on the part of Comcast employess especailly one Ryan , who would not give his id number . When asked for his ID number , this Ryan , indicated that he did not have to give his ID number . When this Ryan with no last name , was told my me that another Comcast employee had given her ID to me ,and ASKED BY ME -why he was not doing so? , per the fact there has to be a least a dozen Ryans working for Comcast THAT ANSWERS A LOCAL NUMBER CONNECT TO COMCAST NATIONAL NETWORK , ---He indicated to me , since he works in the LOCAL BROWARD OFFICE , WHERE I AM Live - HE IS ALLOWED NOT TO GIVE HIS ID NUMBER, WHEREAS THIS DOESN'T APPLY TO CALLS ANSWERED BY SAY IN OTHER COMCAST LOCATIONS , NOT LOCAL ,WHOSE SERVICE REPS PICK UP THE PHONE . MR FIRST NAME RYAN SAID IS ALL THEN THAT I ALLOWED TO GIVE YOU //////????? THE NONE RELEASE OF HIS CUSTOMER NUMBER , NOT HIS LAST LAME , WAS A SPECIFIC POLICY RESTICTED LOCALLY ACCORDING TO HIM , AND HE ASSERTED , THAT HIS LAST NAME COULD BE ID BY ME , THE CUSTOMER , BY GIVING OUT HIS"""" CUSTOMER SERVICE NUMBER ,""FOR SECURITY PURPOSES. ( How this is possible in a bit less the credible given Comcast has HIS id number MATCHED WITH HIS NAME , NOT I THE CUSTOMER .. This allows wise guy behavior which is goes beyond this to I allege criminality by agent Ryan ) ( I guess this too is a slight of hand trick . Comcast can protact some agents number that lead to a name and not others. Really or is this a set up to blow off the customer and when this doesn't work - report customer to the police) OK , NEXT , I INDICATED ( Ryan )- MY MAIN PURPOSE WAS NOT TO TALK TO RYAN AND MADE CLEAR TO HIM AT THE START OF THE CALL. I WANTED A SUPERVISOR TO CALL SPEAK TO , WHICH I EXPRESSED TO THIS RYAN . THIS RYAN TELLs me - HIS SUPERVISOR IS ON THE PHONE FOR 15 MINUTES , AND I TELL HIM , I WILL WAIT TILL HIS SUPERVISOR IS OFF THE PHONE . TO WHICH THIS RYAN INDICATES THAT COMCAST HAS ANOTHER POLICY THAT THEY CAN'T HAVE A CUSTOMER ON THE PHONE FOR MORE THAN 5 MINUTES WAITING TO SPEAK TO A SUPERVISOR . ( Really - he was on the phone more than 5 minutes with me.)) RYAN INSTEAD OF A SUPERVISOR IS THE LAST OF 4 CALLS MADE TO COMCAST . TO, WIT , HE ALSO INDICATES - THAT THE SUPERVISOR WILL CALL ME BACK IF I GIVE HIM ALL THE INFORMATION PER MY REASON FOR THE CALL , AND ALL OF MY INFORMATION . I ANSWER THAT I HAD CALLED several times BEFORE AND THE PERSON I SPOKE TO BEFORE , one was to an Sc0 ( customer service number ) The real service number of a Comcast agent- Shana , ( THIS IRRITATED RYAN AS HE HAD NOT GIVEN HIS SERVICE NO.) and also to SOMEONE ELSE HAD BEEN TOLD I WANTED A SUPERVISOR TO CALL BACK , AND SHE DID NOT ASK FOR THIS INFORMATION , NOR DID A SUPERVISOR , CALL BACK , AND THAT one of their reps , SENT ME , DELIBERATELY TO ANOTHER DEPARTMENT , NEW ACCOUNTS WHEN I ASKED FOR A SUPERVISOR . ( The clear point is that there is a clear policy dealing with issues that supervisors are not placed on the phone , maybe by the supervisors, who reject calls they can't handle , and use these customer service people as catpaws so to speak , to if necessary threaten a customer with false arrest to shut up the customer complaint , SO ALLEGED , PER CONTINUATON OF RYAN. ))) ( Another tactic to avoid a supervisor with a first and last name.) The catpaw trick by Customer service after discribing the problem sends me to THE NEW ACCOUNTS PICKED UP( instead of a supervisor ) . AND THEN then new accounts WAS SUPPOSED TO BE A SUPERVISOR IN CUSTOMER SERVICE , AND new accounts HE PUT ME ON HOLD , AND THEN DISCONNECTED ME . ( This is the DEAD END LINE . THIS NEW ACCOUNTS PERSON MUST GET THIS CALL 100 TIMES A DAY .THE IDEA IS LET dis CONNECT THE CUSTOMER TO THE GUY WHO WILL DISCONNECT YOU THE WRONG DEPARTMENT TRICK , AS IF THESE COMCAST EMPLOYEES , DON'T KNOW HOW TO CONNECT FROM ONE DEPARTMENT BY ANOTHER BY PHONE -COMCAST BEING A PHONE COMPANY AS WELL - This phone company besides a cable company doesn't have employees able to know how to operate their own phones GIVE US ALL A BREAK .This point is this is a catspaw to get rid of complaints. ) THE FACT IS THAT THIS IS THE POINT COMCAST MUST BE TELLING THESE CONSUMER SERVICE EMPLOYEES THAT THE BEST WAY TO GET RID OF HANDLING COMPLAINTS , IS FROM MISDIRECTING A CALL , TO THE EXTREME OF CALLING THE POLICE AND THREATING TO MAKE UP LIES OF CRIMINAL BEHAVIOR ON THE PART OF CUSTOMERS . ) aFTER HEARING THIS FROM ME RYAN ( THIS IS THE OBVIOUS -RUN AROUND ABOVE AS AN EXPLAINATION AS TO WHY I WANTED A SUPERVISOR NOW , AND THE REQUEST I WAS ABOUT TO MAKE , WHICH IS the THE RECORD OF MY PRIOR CALLS THIS DAY .) RYAN AGAIN ASKS FOR MY PHONE NUMBER - HE OBVIOUSLY GOT THE POINT that one two and three catpaws run arounds didn't work , BECASUE IT MADE KNOWN TO HIM BEFORE GIVING HIM MY PHONE NUMBER WHERE HE COULD ACCESS MY RECORDS OF CALLS and the run arounds . Also , I would want the record of the calls . THE RECORD OF MY COMPLAINT is in their database by the PHONE NUMBER IF I WERE TO GIVE IT HIM , SO I SAID TO HIM "I WILL GIVE YOU MY PHONE NUMBER , AND I WOULD LIKE THE NAMES AND REPORTS" OF AT LEAST , 4 OTHER PEOPLE , "I HAVE TALKED TO CONCERNING THIS COMPLAINT. " HE , SAYS , WHAT IS YOUR PHONE NUMBER . ??IS RYAN 'S ANSWER . THIS IS AGAIN SO THAT HE IS SUPPOSED TO CONNECT ME for a CALLBACK FROM HIS SUPERVISOR . OK , I GIVE RYAN MY PHONE NUMBER WHICH ACCESSES MY RECORDS , OF MAKING THESE CALLS . RYAN WAS told by THAT HE HAD ALL THE INFORMATION IN HIS RECORDS , AND AS STATED I WANT TO KNOW WHAT WAS IN THIS RECORD OF JAN21 ,2010 OF THE MANY CALLS . ONE HE HAD THE RECORDS HIS NEW PIECE OF catpaw - NAMELY TO QUOTE HIM You can’tget tHE NAME OF PEOPLE SPOKE OR DETAILS OF MY PRIOR CALLS , or deal with the problem due to security . ( NOT EVEN THE FIRST NAMES , NOT ANYTHING OF THESE RECORDS. THIS IS WHILE THEY ARE ILLEGALLY RECORDING MY CALL FOR QUALITY ASSURANCE PURPOSES.Wait ,Ryan claims this is for their security. ) FROM HERE ONE WANTS TO KNOW WHAT THIS RYAN IS TALKING ABOUT AS IT DOESN'T MAKE SENSE - DOES IT . THEN I TELL HIm THIS . THEN HE WANT ME TO TELL HIM WHAT THE PROBLEM IS ALTHOUGH HE ADMITTED HE HAD IT IN FRONT OF HIM , AND NOTHING WAS DONE ABOUT IT . THE POINT GOES ON AND THEN I EXPLAIN HOW I MADE AN APPOINTMENT THAT I WAS ON TIME FOR , AS I WAS ON TIME FOR OTHER COMCAST APPOINTMENTS , AND THAT I AM DISABLED , AND THAT THE FACT THAT MY CELL PHONE DID NOT BEEP FOR A MESSAGE SHOULD NOT HAVE STOPPED ANYONE FROM COMCAST FROM CANCELLING MY APPOINTMENT . IT SEEMS COMCAST HAS AN none disclosured abusive POLICY ESPECIALLY WHEN DEALING WITH THE ELDERLY AND SENIORS , WHICH IS IF THEY CAN'T GET TO RESPOND on the ct. PHONE ON THE DAY OF YOUR APPOINTMENT , THEY UNILATERALLY CANCEL THE APPOINTMENT . THEY COMCAST , DOESN'T ASSUME THAT YOU MAY BE ON YOUR WAY FROM ONE FAR OFF PLACE TO MAKE THEIR APPOINTMENT OR IN THE CASE OF Myself - THE DISABLED , THAT I HAVE TO TAKE MEDICATIONS TO BE ALERT , TO TAKE CALLS OR I MIGHT BE BUSY IN A BATHROOM DEALING THE medical issues I WAS RECENTLY HOSPITALIZED FOR. COMCAST MAKE A CONTACT WITH THE SENIOR COMMUNITY I LIVE IN SO THAT I PAY FOR THEIR CABLE OUT OF MY MAINTENANCE . COMCAST IS AWARE THIS IS A SENIOR COMMUNITY , AND IS TAKINGING ADVANTAGE OF THE DISABLED SUCH AS MYSELF BY EVEN EXPECTING ANY DISABLED OR SENIOR TO HAVE TO ANSWER THEIR PHONES AT A PARTICULAR TIME . THIS IS IN VIOLATIONS OF AMERICAN DISABILITES ACT AND OTHER FEDERAL AND STATE LAW STHAT PROTECT THE DISABLED AND ELDERLY . THE FACT IS SENIORS AS WELL AS MOST DAILY BEHAVIOR THE REQUIREMENT OF MAKING AN APPOINTMENT IS THAT THE INDIVIDUAL WHO MAKES THE APPOINTMENT SHOW UP , MORE SO WITH THE ELDERLY AND DISABLED , AND CERTAIN APPOINTMENTS ARE NOT TO TEST THE ABILITY OF THE PHONE OR THE REMEMBERING TO BRING A PORTABLE PHONE SO THEY CAN ANSWER A PHONE PRIOR TO AN APPOINTMENT TO PROVE THEY ARE AT THE APPOINTMENT SITE . ( all of this is an asside issue to a dispatcher scam - Which casues the discrimination to the disabled by policy.) COMCAST , POINT WAS THAT SINCE MY METRO PHONE DID NOT BEEP , TO SHOW THERE WERE ANY MESSAGES FROM COMCAST ON THE DAY OF THE APPOINTMENT THEY COULD CANCEL THE APPOINTMENT . IT WAS POINTED OUT TO RYAN AND TO THE OTHER COMCAST REPRSENTATIVES , THAT IF COMCAST EMPLOYEES HAD TO FOLLOW THE SAME PROCEDURES , THEY WOULD HAVE RESPOND BY PHONE BEFORE THEY ARRIVED AT THEIR JOB , AND IF THEY DID NOT CALL BEFORE THEY CAME IN , THEY SHOULD BE CONSIDERED ABSENT FOR THE DAY , EVEN IF THEY ARRIVED ON TIME FOR WORK . THIS TALK ON MY PART OR ANY SUCH LOGIC , IS WAS MADE BY RYAN AS WELL AS BY MOST OF THE COMCAST AGENTS INTO A POLICY STATEMENT INDICATING THEIR CUSTOMER REGULARLY MAKE APPOINTMENTS AND DON'T SHOW UP , SO THEY CALL A FEW HOURS BEFORE , AND USE THESE CALLS TO CANCEL IF THEY ARE NOT ANSWERED . THEY CAN'T UNDERSTAND THE NATURE OF AN APPOINTMENT IS THAT THEY THE CUSTOMER SHOWS UP , AND NOT THAT HE IS ANSWERING HIS CELL PHONE OR THAT HE OR SHE HAS A CELL PHONE .( ALL OF THE ABOVE IS REALLY A STORY LINE THAT COMCAST FEEDS AGENT KNOW IS A LIE I ALLEGE AND IT ALL IS TO COVER FOR THEIR DISPATCH SCHEME . ) THIS IS ESPECIALLY TRUE FOR THE DISABLED AND OR SENIORS . IN TRYING TO DISCUSS ANY OF THIS WITH RYAN HE PRETENDS HE DOESN'T UNDERSTAND . THEN YOU FIND OUT FROM NOT RYAN BUT FROM ANOTHER SOURCE THAT THEIR DISPATCHER USES THIS INFORMATION. THIS IS THE PROBLEM . THAT THEY COMCAST DOES N;T INDICATE. THEY COMCAST DO NOT TELL CUSTOMERS TO CALL BEFORE THE APPOINTMENT TIME TO INDICATE THEY ARE IN THEIR THE LOCATION WAITING FOR COMCAST . WHY , BECASUE THE CUSTOMER SERVICE PEOPLE HAVE TO CONTACT DISPATCH, SO THE WHOLE POINT IS TO ABUSE THE CUSTOMER . THE CUSTOMER HAS TO BE AVAILABLE FOR CALLS WHEN DISPATCH CALLS , WHICH IS NOT IN THE COMCAST CONTRACT . THIS CERTAINLY WOULD NOT BE PLACED IN ANY CONTRACT WITH THE DISABLED AND OR ELDERLY . THE DISPATCHER REALLY MAKES THE APPOINTMENT ON THE DAY OF THE APPOINTMENT . SO, IF A CUSTOMERS WOULD CALL IN A HOUR BEFORE THE DISPATCHER MADE THEIR CALLS OUT ON THE DAY OF THE APPOINTMENT , THEY THE C.S. REP OF COMCAST WOULD BE TELLING THE CUSTOMER TO WAIT FOR THE DISPACHERES CALL OR WE WILL CALL YOU. TO AVOID THIS INFORMATION RYAN IS WILL TO ACCUSE ME FALSELY WITH CRIMINAL BEHAVIOR OR THREATS TO DO SO ON HIS PART . NOW GETTING BACK TO RYAN . RYAN ESCALLATED THE CONVERSATION WHEN THIS IS BEING EXPLAIN BY ME IN MORE GRAPHIC TERMS AS BEING SO AGAINST THE NORMAL FLOW OF HUMAN UNDERSTANDING AS TO BE DELIBERATELY NOT MAKING APPOINTMENT DELIBERATELY . COMCAST IS DELIBERATELY NOT PROVIDING SERVICES ON THIS BASIS , AND TOLD I WANTED MY MONEY OUT OF COMCAST SO THAT I AND MY MAINTENANCE PAYMENT TO COMCAST WOULD NOT BE CHARGED ME . I CONSIDER THIS FRAUD TO BE A FORM OF THEFT OF SERVICES . I AM NOT SUPPOSED TO BE CONFIRMING A DISPATCHES DEPLOYMENT AND IF I WAS SUPPOSED TO DO THIS SHOULD BE TOLD BOTH IN CONTRACT FORM AND ORALLY, THAT THIS IS THE CASE PRIOR TO ANY APPOINTMENT . FUTHER , THIS IS NOT REPEAT NOT A PROVISION THAT WOULD BE ALLOWED IN ANY CONTRACT WITH A, DISABLED SENIOR LIVING FACILITY , CONDO . WHERE I LIVE IN FLORIDA AND ALLOWED TO BE SO CALLED IN FL STATUTES . BACK TO RYAN , THE DISCUSSION OF THE ABOVE GOT LOUD BY ME ,AND HIM, AS THIS RYAN , WAS SUPPOSEDLY NOT ABLE TO RESPOND TO ANYTHING TOLD TO HIM TO WHICH RYAN WAS TALKING OVER ME AND NOT ALLOWING ME TO DESCRIBE WHAT I AM STATING ABOVE- DELIBERATELY - TO WHICH POINT I BEGAN TO TELL HIM , AT FIRST NICELY HE WAS BEING RUDE TO ME , AND THEN HE WOULD NOT STOP , AND THEN MORE LOUDLY . NOW THIS BECAME A SHOUTING MATCH , WHERE IT WAS OBVIOUS THAT RYAN HAD NO INTENTION LIKE THE OTHERS TO REFER THIS TO A SUPERVISOR . NOW WE GET TO THE POINT THAT RYAN INDICATES , I AM CRIMINALLY THREATENING HIM PERSONALLY , AND THAT HE IS GOING TO CALL THE POLICE AND REPORT ME FOR SOME CRIMINAL BEHAVIOR AGAINST HIM . AT THIS POINT , I TOLD HIM TO DO SO , AND TO INDICATED TO ME WHAT CRIMINAL BEHAVIOR HE WAS TALKING ABOUT . I DID THIS ABOUT 5 TIMES OR MORE IN A VERY LOUD VOICE AS I WAS ALLEGEDLY DEALING WITH A LIAR AND A WOUD BE PERJURIER WHO IS WAS ACTING AS AN AGENT FOR COMCAST . I ALLEGE COMCAST ALLOWS ENCOURAGES THE ACCUSATION OF CRIMINAL BEHAVIOR BY THEIR EMPLOYEES AS FOR QUAITY ASSURANCE THEY LISTEN TO THESE CALLS WITH OR WITHOUT CUSTOMER APPROVALS PER THEIR NONE RESPONSABLE INFORATION AT THE BEGINNING OF THE CALL THAT THEY RECORD FOR QUALITY ASSURANCE PURPOSES . I ALLEGE COMCAST BY THIS DELIBERATELY ALLOWS AND ENCOURAGES ITS EMPLOYEES TO MAKE FALSE REPORTS TO THE POLICES AND ANY OTHER AGENCIES AND ALLOWS IT EMPLOYEES TO BEAR FALSE WITNESS AND SLANDER OTHERS . THIS RYAN IS COMCAST AGENT AND WAS ACTING AS SUCH TO COMMIT THESE ALLEGED FRAUD TORTS , AND CRIMINAL BEHAVIOR , AND IN FACT ALLEGEDED IS FALSE REPORTS TO THE POLICE OR THE THREAT THEREOF IS EXTORTION AND THEFT OF MY SERVICES FROM COMCAST . . I ALLEGE INSTEAD OF CUSTOMER SERVICE COMCAST AGENT RYAN ENGAGED IN EXTORTION SO MY COMPLAINT WOULD BE SILENCED BY HIM FOR HIS EMPLOYOR ,, AND THAT THIS EXTORTION POLICY , HAS TO THIS DATE BEEN RECORDED BY COMCAST AND I ALLEGE IS A POLICY OF COMCAST , AS THEY ,AND NOT I. MADE AN ILLEGAL TAPE RECORDING OF THIS . RYAN MUST BE GETTING SOMETHING FROM COMCAST TO BEHAVE IN THIS WAY? AS THIS IS REVEIWED ACCORDING TO COMCAST FOR QUALITY ASSURANCE . AT APPROX 6'45 I CALLED THE LOCAL MARGATE POLICE AND WANTED TO MAKE A REPORT OF THIS , AND WAS TOLD BY POLICE LADY ANSWERING THE PHONE , THAT SHE DOUBTS THAT MARGATE PD WOULD MAKE A REPORT OF THE INCIDENT . |