| Cleverbridge |
| CLEVERBRIDGE where you will be ignored, don't bother asking for refund do a chargeback! Chicago, Illinois |
| 9th of Jul, 2011 by User223270 |
Cleverbridge is an "online" business that sells variety of programs to make life easier..... bought and paid for a software but i could not download because my machine is not compatible
with it. within minutes i sent an email and told them what was going on. they replied and asked me to call.
i replied and told them i cannot use the phone because i am deaf..... maybe they didn't like that...... well, neither do i but that is not the matter..... although their site
says nothing like "All Sales Are Final. No Refunds" but they sure act like that...... I too do business on line.. if a buyer is not satisfied with a product i sell, they get an immediate
refund. i can understand some people think that is foolish because the buyer still has the product
in their possession.... what if they don't return the product.... for the past 11 years i have been
selling on line, that never happened. getting back to the Cleverbridge.... the last time i heard from them was the time i was asked to call in..... i did ask for a refund... you know what i got? ZIP! I thought since i paid on line through
on line clearing house for payments... i filed for a refund through them.... (they are about as good
as a tit on a boar hog--got no where with them)... however i did emailed the swindlers and
asked what possible reasoning you are using to justify not giving me a refund? i am waiting
for their reply... hopefully i'll get one before i die. i inform them since i am not in the habit of letting
people take advantage of internet to steal, since i paid with a credit card, i will be doing a chargeback. AND DID! if you trust peoples essential goodness...... keep doing that. but also understand there are these
kinds of people who will try to take advantage of our trusting nature. there are ways to deal with
that..... BUT....... BEVARE OF CLEVERBRIDGE.... TIM
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Dear Tim,
Thank you for your feedback. We apologize for any inconvenience this may have caused you. cleverbridge is an ecommerce provider for a variety of software manufacturers and digital media companies. We, like all businesses, have policies that we must adhere to when it comes to processing payments for the software manufacturers.
You were more than welcome to contact us via email and explain your scenario so that we could assist you. cleverbridge is a government regulated PCI compliant business with an A rating from the Better Business Bureau. We, by all means, have no intention of taking advantage of customers. Please make sure you are contacting the correct channel of communication as we do not ignore emails. We have provided our contact information below just in case you would like to contact us regarding this issue:
http://www.cleverbridge.com/?scope=contact&id=q4HmSvXIZF&progress=customersupport
cleverbridge Customer Support |
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