CityGrid Media

CityGrid Media Services not rendered, unusual activity on my account, refusal of cancellation, harassment by calls, harrassment by emails, harassment

27th of Apr, 2011 by User516163

What a scam! I was approached by this company (CityGrid Media formerly known as Citysearch ) and offered to sign up with them so they can launch an advertizing campaign on line for my business. They claim to help you advertise your business, by asking you to pay to list your company on their directory. They also claim that they will drive traffic from all the search engines to your business, make your business grow. They charge $19.95 per month for this service and they want you to allocate a minimum $400.00 budget per month, also. It is a pay-per-click service! So as a small business owner, you are looking for some credibility and want to help your business grow, you have a quality product or service, so you want your phones to ring or the emails to start coming in. So you put aside some funds towards things like this that would help your business grow. You pay to get your company listed, little do you know-- you are about to get sucked into a
nightmare that could cost your business everything. After 2 days I check the statistics regarding the number of clicks on my account and I was about to pass out. A ridiculous amount of clicks and absolutely no results: no phone calls, no e-mails, no contact! I figured that the way things are looking, I was using my whole budget for that month with no results. I called them right away and asked them to stop everything and cancel the account. I told them that I have a suspicion I am a victim of a scam. Upon calling I was told that I cant cancel until the end of my next billing period. I said this was ridiculous and that they should cancel the account immediately! It did not make sense to me to spend all that money for no results! They said that I may be in too many categories and we should reduce them. And I have to wait until the next billing period before I can cancel. I asked them politely to please cancel my account now and cut my loses here. I was willing to pay the $19.95 plus
whatever amount for the clicks for the two days. They repeat the same thing over and over... they cant cancel my account until the end of the 30 days (billing cycle). I was tired of fighting so I surrendered. I went ahead and I reduced the number of categories my business was listed for. I knew at this point that they would make sure that at the end of the month they take all my money! I put stop-payment on the transaction with my bank. Needless to say that I did not see any results from so called advertizing campaign that they ran for me! Two months later they started harassing me for payment. At one point they called me to cut a deal with me: everything will go away if I pay have of it. I accepted just because I wanted this to be over with. With one condition: pay half then and half in two weeks. I was very specific when I asked their rep to call me the second time when they want to charge my card for the second payment! I even told them that I will not use the same credit card for the second payment so do not save it on file! To my great surprise, when I receive the credit card statement, I find the second charge. No calls, e-mails about their intention of charging my card again! In the mean time, I was contacted by an agency that handles a Class Action Suit against CityGrid
Media, LLC (more information at ). After the two payments I am still receiving collection letters from CityGrid Media. When you start a business you need as much help as you can get, you need people on your side who can support you and help you grow. I now have debt collectors contacting me and telling me that I owe money and ruining my credit score, all because I signed up for a shitty service that did nothing for me and because they refused to cancel my account for such a poor performing service. Do not use the services of this company, you will be sorry. If youve done business with this company, please check out and join the law suit. Its ridiculous how they got away for so long with this scam!

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