CityGrid Media

CityGrid Media False Charges, Refusal to Cancel Service, No Reply to E-mail, Collection Notices Hollywood, California

6th of Jun, 2011 by User845070

Our company was solicited by CityGrid Media for their directory service. They claimed that they would get us additonal listings on many of the popular search engines out there as many of them pull from the CityGrid database. Once we agreed to a directory listing fee, we were then automatically put into a monthly click scheme. We immediately canceled this service, but the company representative TJ Broadnax would not accept or complete the cancelation. After repeated attempts to cancel, we had to dispute each of their almost $500 / month charges with American Express. Thank goodness for credit card charge protection! The charges were immediately reversed because CityGrid Media had no contract or signature from our company. A collection representative from CityGrid then made repeated attempts to collect from us via e-mail. Once we asked for a copy of our contract, he stopped replying to us. CityGrid then sent "our account" to collection with A.R.M. Solutions. The harrassment does not stop! I see that many people on the Internet are complaining about CityGrid Media and there is a class action lawsuit against them. Beware - do not conduct any business with this company would be my advice to you!

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4104 days ago by Sinfulcustoms

Be careful when deciding whether or not to use CityGrid Media!!! Their sales rep pushed very hard to sell me a bill of goods (Which I have since found out was absolutely false), and then would not return any of my calls. After various attempts to reach out to my account rep, and customer service; I was informed today that they have not had any account reps for almost 6 months!!! No contact was made by anyone in the company to inform me of this major change, and they have essentially been billing us for 6 months of ZERO ACCOUNT MANAGEMENT.

When I called customer service to address this issue, I was hung up on by two different reps and told that I was simply out of luck. There was nothing they would do to correct the situation. They were very happy taking my advertising dollars and literally doing nothing for it.

The entire experience would be too long to list here, but if you'd like to hear more, feel free to contact Sinful Customs @ 661-916-1618. Just want to prevent anyone from making the same mistake we did in deciding to use this company for ads & promotion!!!