Chase Bank Corporate Office | Headquarters Rude, relentless, uncaring bank that is only out to make money offf of innocent people! Internet

4th of Jan, 2012 by User148741

I opened a Chase Checking account for my boyfriend of 9 months (at the time) to transfer some money into when he came back to the U.S. after doing business overseas. I told Chase what I was opening the account for and why. They had no problems helping me get that all squared away. I made the minimum deposit into the account to have it opened and then left the account and never used it for about 2 weeks. The time came for my bf to transfer money to the account through the Chase Quick Pay service. He wanted to send the money to the Chase account and have me use it to pay a bill for him. I received the email that I had received the Quick Pay and I accepted it. I went to the bank a day later, told them what I needed to do, they did the transaction, I sent the money to pay the bill for the bf...and luckily I kept all records of my every move. Everything was good until I went to log into the account the next day to check on the balance and found that it was locked out! I called the bank and inquired and they told me that the Quick Pay that I accepted was not authorized by the sender. I asked how that was possible because I had received the email stating the Quick Pay was sent and it was for the exact amount I was expecting. Chase said the person who sent the Quick Pay did not authorize those funds to be taken out of his account and therefore they had to put the $2000 back into his account. I explained exactly what I did and where the money went...even gave them copies of the receipts of proof that I had, but they still said that the Quick Pay was not authorized and that I had to give Chase $2000 back. They transferred the account to one collection agency...I sent them copies of the police report I filed with the case number and the whole stack of documentation that I had. I even gave them information on how, when and where I met the boyfriend so that they could investigate him. Needless to say I cut ties with him after getting me involved in this. He swore he would take care of the situation for me but...yeah...well, you know how that goes. After the first collection agency received the documentation they sent the case back to Chase telling them that it was a fraud case that needed to be investigated. Chase waited a few months and sent it to a second collection agency. I explained the situation to them...sent them the same documentation that I sent the first collection agency and after reviewing it, they said I still had to pay the account. They sent me a settlement offer of about 50% of the total, but at the time I receieved it, I only had 2 weeks to respond and settle. Unfortunately being a single mother with three kids to raise on my own, I had no money to give them. I asked about making payments, but they said I had to pay a certain % upfront and then I could make payments on the remaining balance. I told them that I needed a month to try and work out an arrangement since they couldn't wait until I got my tax refund to pay it off. Now, the second collection agency has sent the account back to Chase. Any ideas on what I should do now? I find it ironic that Chase has numerous reports against them out there for cases similar to this as well as other problems relating to poor customer service and mortgage and loan fraud. I also find it troubling that a company who found themselves in such a financial mess that they had to have the president bail them out is now sticking it to the American people like this.

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