Charter Communications

Charter Communications Disabled Veteran had Charter placed a dangerous cable across access Simpsonville, South Carolina

27th of Jun, 2011 by User957096

We had Charter install cable last week and the installer left the cable from the pole to the house across the driveway on the ground. I live with a disabled, decorated US Army veteran. This is a serious trip hazard as well as a hardship as we can not park the car next to the house. After almost an hour on the phone I was told it could be a month before the cable is buried. This is how Charter treats people and could care less about VETERANS. Vets that have protected their ability to endanger those who have protected them. SHAME on charter. Please write them or your house rep. Thanks

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Comments

4854 days ago by Umatter2Charter

Hello User957096,

My name is Abby Catron, and I am a Senior Communications Specialist for Charter. I came across your post and am sorry to see the inconvenience that the cable line has caused. I assure that Charter cares about our veterans and truly appreciates their service to our country. Please send an e-mail to [email protected] with the name, address, and phone number on the account and I will assist in getting that cable buried for you as quickly as possible. Also, please put “CharterAbby – Scam Informer – User957096“ in the subject line so that I can keep an eye out for the e-mail.

Here’s a link to the Charter Social Media Team webpage for your reference: http://www.charter.com/Umatter2Charter.

Looking forward to resolving your concerns,

Abby Catron
Senior Communications Specialist – Charter
[email protected]
http://www.charter.com/Umatter2Charter

4852 days ago by Umatter2Charter

Hello User957096,

I just wanted to follow-up on my message from Sunday. Please feel free to get back to me with the requested information and I will see to it that your concerns are being resolved.

Thanks again,

Abby Catron
Senior Communications Specialist – Charter
[email protected]
http://www.charter.com/Umatter2Charter