Century Photo

charged card and did not send product

29th of Aug, 2011 by RaJ

I placed an order Sep 30, 2010 for $132.75. The full amount was charged immediately to my credit card, but I only received a $5 item from the order. I called to inquire about the remaining products and was told they were on back-order due to lack of vendor with appropriate materials and it would be about a month. I accepted this wait and called again only to be told the same story. Finally I asked for a refund and as of Aug 26, 2011, I still have not received it. I was told my credit card could not be refunded then the check would be mailed within a few weeks. I have made 29 phone calls attempting to get resolution from Taylor Clark as Customer Service Supervisor, Sheila Williams as Call Center Supervisor, and Stephen Johnson as Assistant to President. I was refused connection to Gabe Bristol as President, as well as, Accounting Department. I understand FTC’s mail order rule allows 30-day shipment of product and if not available then credit issued to bank card within one billing cycle. Century Photo has far exceeded these time limits in violating the rule. If the product I ordered is available, I would like to receive it; however, if it is not available then I expect an immediate refund. My family and I have used the company since the 1980's with great satisfaction until this occurrence. It is a shame.

I filed complaints with FTC, BBB, and California Attorney General. Maybe if we all file then something will be done. For the FTC web site, I chose 'Other', 'Other', and 'General Merchandise Retail by Internet'. If you file a complaint you will see what I mean. Good luck!

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