So I try to call, but they never answer their phone. I leave voice mail, but they never return my call. I send them a message on the "contact us" form on their website. No reply to anything. Finally my mom sits and keeps hitting redial over and over again and after about an hour some guy named "Melvin" answers, (And believe me, English is not his first language)

Melvin tells her the phone has been shipped by way of USPS gives her a tracking number, and says if you have any problems here is my direct number.

Well the phone was not shipped, USPS had no record of the tracking number, and I got a recording when I called Melvin's direct number saying there was no such extension.

Two days later the phone finally ships according to their website. (That's funny because the "Melvin" swore to me the phone was already on it's way to me)

Finally today the phone arrives. I open the box and the phone is black not the yellow that I ordered, and it isn't "unlocked" (unlocked means I can use it with any service)

So after waiting 7 days longer than what the website says,,,,,and paying extra for unlocked,,,,,,,and paying extra for high visibility yellow, I get a black phone in the mail that is locked into only being able to use on Nextel.

I go in their website to see about a return. It says I have to call them to get the address to return it to. It also says I need an authorization number.

So again I try to call them and email them, and again it is no answer no reply.